Forex Brokers Testimonials

I don't know what IC Markets have against my bank. Every time I can't do withdraw, they accuse my bank. My deposit doesn't go through, they accuse my bank. Basically, they blame my bank that I can't do anything, it's crazy! I never had that kind of problem with other brokerages. When I ask my bank, they said it's the broker's fault! I've even gone down to complaints and considering moving to another broker all of which IC markets have refused to do though all my paperwork is in order and they said they will process it but never follow through.

In the end, they always have excuses that have no ends, and it's all doesn't make any sense. They weren't always like this, they use to be really good ones. I am really at a level of not even knowing what I am going to do next and I've got hundreds of thousands invested with them that I don't know when I can see it again.

I am pretty sure they manipulate the spreads and stop-loss manipulations. Last month I was trading in a GBP/USD and I make the mistake of not checking for a while. When I saw that I have lost I was really surprised, turns out the spreads have moved 8 pips from my original positions. Another weird thing is that I actually place a stop loss before, but it wasn't executed. Now, luckily I also open a similar position of the same pair in another broker and it hasn't moved that much! Am I imagining things?

Terrible! Here are the reasons why I decided to close my account in Oanda and noped out.

1. If you don't pay close attention to your positions, they can empty your account in no time for 'inactivity fee'

2. Terrible platforms! It's really buggy, laggy, and there are a lot of malware

3. Order executions geted

4. Customer supports is terible

Spread great, executions great, but I can't give IC Markets a 5 star yet. The main reason is that they don't have negative balance protection yet. It is such a shame because I see this feature as a very important one. I really want to trade big volumes with IC Markets, but I don't know if I would dare to do it without negative balance protection. For now, I should be happy with trading a small lot. Another thing I'd like to comment on is the customer service. They should improve their knowledge. A few times I met with support personnel who can't even answer a simple question. Often I would put into a 20 minutes hold over the phone.

Recently I decided to transfer my account trading from IC Market to IC Market Europe for personal reasons. I immediately regret it because suddenly I couldn't log in to the MT5 platform. I thought this was because of me, so I go to the community and ask around. But as it turns out most people experience the same thing. Some people told me to contact the customer service, I was skeptical but did it anyway. I was surprised that the opreator quickly help me shorten out the problem. Within hours I can access my account again.

Lately, IC Market service has been really bad, and I don't know what to do about it. For example, a week ago I submitted a withdrawal request to my account. For some reason they keep declining it, this happened more than one time. I was so confused because I think I have already completed all the necessary documents. That lead me to question the customer service, and they only said that it was a mistake. Sure enough, after that my withdrawal process is approved. But it took such a long time that I had to ask their customer service again. That is very annoying.

In my opinion, IC Market is one of the best brokers in their field for now. I haven't found any other broker that has the same quality as this one. I was the type of person that jumped easily from one broker to another just because I am curious about their promos or my old broker disappointed me. But in the end, I keep returning to IC market. The reason was that They are the cheapest broker I have ever tried (spread and commission wise). heir support is always online and really always superfast and helpful. Also, the spreads and order execution work flawlessly. Recommended!

I use them a few years back and they were very good at the time. I left to try another broker, but I decided to return a few months ago only to find out that they have changed a lot. Sadly, not for the better. You see, I had some problems regarding server delays that keep happening, obviously, this is annoying me. So, I did what every good trader would do, protesting to the customer service. To my surprise, they didn't seem to understand anything I'm talking about. They can't even answer a simple question and with 1 time put me on hold with no answer for 15 minutes during live chat.

Originally I never had any problems with IC Markets, until they suddenly increased spread to 9600 pips, which happened in August. I thought that they must have cheated me, so I decided to slide into the live chat and tear them a new one. But then I learned from another trader that there is a huge price drop that happened on the pairs that I'm trading with. So I was willing to let go. However, when I opened a support request with IC Markets and provided them with a price comparison of other big brokers, and IC Markets compensation for this price difference (several thousand USD). They treated me absolutely fairly, therefore I consider them an extremely honest broker that esteems their clients. I was honestly surprised and didn't think they would be this accomodating!

This is what my experience is like with IC Markets:

Weeks ago, I open a position with spread around 2 pips. But this broker suddenly decided to increase the spread of the pair to 30 pips for two seconds resulting in stop-out, I lost almost 7k totals. Then after I close my positions, the spread dropped to 10 pips immediately after a few seconds. I checked with another broker (I also open the same positions in another broker and there is no problems). I show this evidence to their customer service but the response doesn't make any sense. The main point is, they refuse to compensate me.