IG Testimonials

Dreadful customer support. The app is brilliant but suffers with glitches. I tried to buy a fund and it kept give me error result.

IG apps sometimes unresponsive which result me cost more money. They need to broad their data research and news in relation to trades feeds.

I wanted to trade Forex on the MT4 platform, but it is not possible to set pending orders close to the market price. For some cross pairs, pending orders must be a minimum of 20 pips away from market price! I always trade with pending orders so I was forced to change broker.

I do not recommend using IG and moved to another platform. The app flicker and jams on daily basis making all trades impossibles and blocked for days as slow and even failure to respond or return scheduled call. Statement is reporting false activities and numbers are going all over the place.

Overall my experience with IG was positive. The only issue I had was when trying to withdraw funds from my ISA through the app. It gave conflicting information and I lost confidence in it. A call to the help desk cleared it up and Sharath was very helpful.

IG is great as the markets are very accessible and the spreads are low but trade execution can be slow and you end up losing out. During a market spike their price settlement sets you off your price every time. They trade with “Instant execution” and not Direct “Market Execution” that guarantees you the price you quote without delays.

Very happy with my account with IG. There partnership with pro real time makes for excellent charting software. Any queries have been swiftly replied to. Spreads are reasonable and placing trades are responsive with little slippage on day trading.

The introduction of quarterly fees for holding positions has put me off entirely and I’m gradually moving my positions to another platform with no fees.

The representative replied quickly and handled what I had requested before replying and giving me the run around. Thank you so much.

I opened an account with IG, and provided all documents they asked, they verified those documents, but my account is still pending. Their customer service service doesn't reply to my emails.