Customer Support - Forex Broker Testimonials

Very Innovative broker in my opinion. Spread is tight, so it's really good for beginners who are looking for an affordable live account. The customer service is available for 24 hours so it's great for those who aren't in the zone. They also provide a very competitive and consistent MT4 platform that will satisfy the most demanding of traders. But, they aren't perfect tho, there is some aspect to improve. For example, I find their trading software a little bit challenging, but some traders think it's very simple so I'm not really sure about this. Aside from this, I wish they would offer individual stocks as CFDs as well. Regardless, I will still give them 5 stars.

The staff is really good and reassuring. I know that a lot of people say that customer service being good is nothing to be praised, but this doesn't happen a lot these days. Also, for me, it's a sign that the broker actually cares about our comfort. The story is, I was having some trouble with my account where I keep getting logged out. The team was very nice and quickly fix my problems. The second time, I notice that there was a server error that makes it hard for me to place an entry. They quickly fixed this and make sure that it will not happened again.

So far I am very pleased with IC Market, and here is why:

1. Withdrawal is supper quick and hassle-free. However, I've only withdrawn in small amounts and I'm not sure if that's a problem.

2. They have a really good spread and I really enjoy it.

3. Very fast and helpful support team when you need it which is always a win.

4. Best gold and EUR/USD spreads I have ever seen.

Here are the conclusions of my experience in IC Markets, starting from the positives.

The good part

1. Low latency which makes my trading execute smoothly, I love it when that happened. Really eased my anxiety.

2. Spread is super tight.

3. Customer service department is really good.

4. Didn't lie about being an ECN broker.

Now on to the negatives

1. Concern about the regulations, is FCA and ASIC regulated?

2. Withdrawal can be slow, which is a problem.

I don't know what should I give them? Maybe 4 stars?

I think I have been with IC Markets for over 2 years now. Very fast support. If I have any issues, they are almost always solved through chat. Great customer care service! Swift response and execution of requests. However, they also have other issues that I hope they can fix. For example, the withdrawal process can be slow, aside from that the funding methods are also not very flexible. So I hope they can help with that.

I think they are one of the best brokers if you are looking for an honest one. I originally trades with them because I heard they have low commission fees, so I tried. It was amazing and I really reap a lot of benefits from their service. Even their automatic trading platform is really good and super easy to navigate. However, I do not think they are perfect. In fact, there are several things they should change in order to upgrade their service. One thing that I can say is that sometimes there is price slippage in big market movement on ECN account. That would cost me alot.

IC Markets is not the perfect broker out there. But I can't deny that they have the best commission, spreads, support, fast execution, and really nice website compared to others. The support is really good and helpful, I really like how they make me feel important. they actually take care of my problems seriously. The educational support is also great, they have useful contents to help new traders learn and evolve. One thing that I didn't enjoy is how big the withdrawal fee is if you are using a local bank. However, I understand that this is the bank's policy and not up to IC markets to decide.

For me, customer service is very important, I believe it is one way to trust your broker aside from regulations. So far, IC Markets prove to give the best customer service I have ever known. Recommended to retail and professional traders.

Here is what I like about IC Markets

- Quick withdrawal, the process is instant and smooth.
- Small spread, so it's really good if you want to trade small.
- Good customer service. Always ready to help and very comunicative.
- Possibility to open multiple accounts.

That being said, there are some limitations on how many accounts you can open. That includes the one you archived and delete.

After trying different brokers, I decided to stay with IC Markets. For once I finally found a broker that was true to what they advertised. Spread is actually low, executions are great, and the live chat support system is great. There had never been any queue, and the staff is really friendly and helpful, taking my questions seriously. Emails usually are answered within less than 24 hours. Withdrawals are processed once a day and I withdraw every month and never had any complaints It's supper quick.