Customer Support - Forex Broker Testimonials

I find myself compelled to share my experience here. I deposited $200 into my Roboforex account using cryptocurrency, and it's been over 24 hours, but my account still hasn't been credited.

Their customer service hasn't been much help either. They just keep telling me to contact the billing/payment department, but I've done that, and there's been no response for more than 24 hours. It makes me wonder why they have so many customers if they can't manage them properly.

I used one of the fastest networks for my USDT BEP20 deposit, so they can't blame anys on the blockchain.

Roboforex, if you're reading this, it's disappointing. Your customer service needs major improvement.

I'll keep you all updated on how this pans out. Let's see if they come through or if my doubts about their credibility are justified.

My advice: steer clear and safeguard your investments!

Initially, their customer support proved to be quite accommodating. However, as I continued my trading journey with this broker over the course of several months and started to generate profits, I observed a significant shift in their approach. I encountered issues such as requotes, frequent disconnections, and considerable difficulty in contacting their support; it seemed that their lines were persistently occupied.

Yo, listen up! So, I gotta spill the tea about Pepperstone, and let me tell ya, it ain't looking good. I'm not one to write reviews, but this trading company is totally unreliable, fam. Like, seriously, their support system is whack. You send them an email, and all you get is some lame automated response. Ain't nobody got time for that!

I decided to request a withdrawal, right? Well, guess what? It's been more than 48 hours, and I still haven't received my money, bruh! Meanwhile, I can get instant withdrawals at Planoff and other companies, no problemo. Why would I waste my hard-earned cash on a place like Pepperstone if there are way better options out there?

I made the decision to register and trade with this broker based on the positive reviews I read. However, my experience with them has been quite disappointing, leaving me feeling let down. Firstly, their support agents responded to me in an aggressive manner, which was off-putting and not what I expected from a reputable broker. Additionally, the verification process took longer than the time frame they had mentioned, and my verification is still pending. This raises doubts about the reliability and efficiency of this broker, especially considering the positive reviews I read.

Furthermore, I noticed that the broker actively requests clients to rate their service after each conversation, which may have contributed to the large number of reviews on Trustpilot. This leads me to question the authenticity and credibility of those reviews. While I cannot speak for others who have written positive reviews, I can only share my personal experience, which has been disappointing and has made me decide to distance myself from this broker in the future.

I have been requesting a withdrawal from Tickmill for a week now. I have already made three requests using the exact deposit bank details, but they have failed. I have sent emails and contacted support through chat, but I have not received any response regarding the reason for my failed withdrawals. Is there any reason why it's not coming through?

I saw someone comment that they have a frustrating situation. I recently had a similar experience where I canceled an order, but it ended up being executed and resulted in a loss. To make matters worse, the customer service couldn't assist me. It isn't very pleasant when things like this happen.

Just a word of caution for those considering holding trades overnight: based on my experience, be prepared for potential slippage of up to 60 pips. It's unfortunate, but it's essential to be aware of this possibility before making any decisions.

Without any prior notice, this broker unexpectedly shut down my account, leaving me perplexed. When I attempted to reach out to their support team, I encountered frustratingly slow response times. Finally, when I managed to communicate with them, they stated that my account closure was carried out in accordance with the fifth clause of the client agreement. To my dismay, upon reviewing this clause, I discovered it pertained to financing terrorism. It is deeply disheartening that my account was closed on such grounds, as it reflects negatively on the broker's actions.

At first this broker seems good and I had no problems. They even take care of the deposit quickly. It feels so quick, even when I trade they still quite helpful.

Howeveer, after I requested a withdrawal, my account was frozen, and all of my earnings were lost, and they mentioned canceling my income. It's almost they don't want me to withdraw and just simply continue trading. I tried calling the customer service but they don't really help.

I had an extremely unfortunate experience with Tickmill during a critical time. I urgently requested a withdrawal of $10,000, which was initially labeled as "pending for approval." Unfortunately, my account was exposed to significant risk during this period. In response, I reached out to the support team, requesting them to cancel the withdrawal and deposit the funds back into my account. However, they declined my request to cancel.

This situation was extremely alarming, as it resulted in a loss of $90,000 USD. If they had canceled the withdrawal and promptly transferred the funds back into my account, I believe my account would have survived.

The support team informed me that they had already processed my payment, but it was pending on the side of the payment service provider (PSP), and they estimated a processing time of 48 hours.

Please do better, TMGM. I have been your loyal customer ever since I started trading. In the past, your service is amazing, It's always the best, and I was proud to be a part of your community. But now, I had nothing but trouble. My deposit ised, my withdrawal sied, and even my order ised. What else do you want to? Tried customer service but all they can do is to make wait. See, even the customer service got me 'delayed'.

so furious.