Customer Support - Forex Broker Testimonials

So I have been having an issue with IC Market's MT4 platforms, which I find to be odd. This platform has never had any issues before, so I decided to contact customer support. It didn't take too long for them to investigate what happened. Several days later, I got a message telling me that they have been having issues that are connected to intermittent internet-related failures which meant some clients were unable to connect to our MT4 servers. I think they said that the problem was related to the ISP or something, but it has since been removed and now everything should work normally again. Still, I'd like to praise IC Markets for how fast they are responding and tackling the problems. This should be a standard for any brokerages.

Truly one of the best brokers I have ever tried. So far they have been very excellent in handling my orders, so slippage is almost impossible - although occasionally it did happen around news releases, but nothing major. Despite the low spread, they do charge quite expensive commission fees in my opinion, but since they have been very consistent with the spreads I'm willing to ignore it. Despite that, I have to say that Ic Markets doesn't have the best customer support, but it's not bad. I mean at least they didn't bother me with unwanted phone calls and emails. On the other hand, I have been coming to several of their webinars and classes, and I find them to be extremely informative. They do share good a knowledge that you actually need, and it's not one of those mediocre lessons you find in other brokers, I think they really put good thought into it.

Originally I don't have a problem with this broker, but I just want to share an insight about it. So, I read that there are a lot of people saying they have been charged with an extra withdrawal fee of around $55. I recently experienced the same things too, I personally think that it was way too expensive, even for Ic markets. So I decided to ask the customer service about it. As it turns out because intermediary banks were involved in the processing/transmission of the withdrawal, their involvement is something IC Markets has absolutely zero control over and is an issue that can come up regardless of the broker you use. 

To add, I think their customer service did a great job answering all my questions. Sadly this is not something that I experienced too often with another broker, so I'd like to give a shout-out to IC Markets for doing it.

I think I have been using IC Markets for 3 years already. I have to be honest that since I am using it, there are no problems at all, great service, withdrawal no issues, the spread is super low, and there is no price when there is news so far. I am confident to say that the experience has been very smooth until today. Sure, there are a few hiccups here and there but it is nothing the customer service can't handle. Although I do hope they will add more instruments for their futures product, I trade futures and I think IC Markets has one of the best conditions for it.