For me, customer service is very important, I believe it is one way to trust your broker aside from regulations. So far, IC Markets prove to give the best customer service I have ever known. Recommended to retail and professional traders.

Here is what I like about IC Markets

- Quick withdrawal, the process is instant and smooth.
- Small spread, so it's really good if you want to trade small.
- Good customer service. Always ready to help and very comunicative.
- Possibility to open multiple accounts.

That being said, there are some limitations on how many accounts you can open. That includes the one you archived and delete.

At first IC Markets seems like an ideal broker with a good raw account. They also process deposits and withdrawals instantly, which is great. But, after several months of trying this broker, I have to the conclusion that they do have several issues that they need to address. I tried their ECN account lately, and I found out that my order has been delayed, both entry and exit. Everyone in the industry knows this is a very important problem, it cost me small losses but still, losses are losses. I think they should switch to a DMA server to make sure all of the trader's positions can be open and closed instantly. This is a really serious issue for me, and I hope they would consider it.

There was a server halt when I was trading last week. Unfortunately, this cost me a lot and made my balance negative. The worst part is that I actually place a stop loss but apparently that doesn't mean anything for IC market. During the Corona volatility, one Monday morning, during the Asia session, I realized my balanced turned to -600 (was 1,100+) in about 5 minutes. I was online and connected to my platform but it just happened so suddenly. I am utterly disappointed, back in the day they use to be so good. 

After trying different brokers, I decided to stay with IC Markets. For once I finally found a broker that was true to what they advertised. Spread is actually low, executions are great, and the live chat support system is great. There had never been any queue, and the staff is really friendly and helpful, taking my questions seriously. Emails usually are answered within less than 24 hours. Withdrawals are processed once a day and I withdraw every month and never had any complaints It's supper quick.

It's been 4 weeks and I still haven't got anything new about my withdrawal process. I actually place a withdrawal request and it doesn't appear in my account until the next day. So I decided to contact the customer service but the operator only told me to wait. I thought there must be some error and that everything should be great soon. But, that wasn't the case so I guess I need to wait for something to happen, with no perspective from their end on how long I need to wait. This is something very disappointing because it makes something appear very clearly, they are a mess. I am very sure when it comes to clients' money management, you need at very minimum an SLA support system giving something solid to the customer to hang on to, at least a timeframe.

I am very pleased because of their true ECN accounts. It really evolves my trading experience, everything really seamless and feels professional, including deposits and withdrawals. Their trading platform is remarkable and I love how everything is so easy to use. I wonder if they have trading contest?

I can't open my account and all their server is down during the most important time! I understand the server must be working very hard and an error like this is no surprise. But, they should anticipate it and do something about it. This has happened more time once, I can't keep losing trades like this. Good thing I have another account in another broker.

IC Markets is probably the best broker available for scalpers. At first, I started trading with them because I notice that they have super-tight spreads. Usually, brokers with raw spreads have fairly high commission fees. But IC Markets managed to offer affordable commission fees, so that is a win! Their ECN account is especially recommended for robot scalping.

There are several delays that happened during high-impact news, but the customer service is very helpful. I know they are very busy since there are a lot of traders having the same problems. I appreciate how they stay calm and very understanding about the issue. Other than that it's all smooth sailing. The delays only happen for about 10 seconds. Although it does not have any huge effect on me, it might be a bigger problem for scalpers. So IC Markets should be more careful not to let it happen again.