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Identifying a good broker will not be complete without checking the testimonials. This is because experience speaks louder than words.

Taiwan
CCecil Carr Account Number: (2345xxx)
Aug 2 2018
 
Lately, I notice there is recurring server disconnects in Icmarket's...

Lately, I notice there is recurring server disconnects in Icmarket's trading platform. I have to say I am quite disappointed, I am a scalper and I can't say that these delays work in my favor at all. Sometimes the lag is over 20 seconds long, it's really annoying and it has cost me some losses. I have place stop loss but it didn't help at all, I'm not sure that it actually does something after all. I have talked to their customer assistance service, but I don't think it's really helping me. I wonder if other traders also experience this problem? I already checked my connections through several methods and I belive that there is no problem with my internet. So, it has to be a trouble on the Icmarket's side, not mine. The reason I didn't give them 1 star is because in the past they were very good and legit broker. I hope they can live up to their standard again.

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Nigeria
LLatoya Miles Account Number: (45020xxx)
Aug 2 2018
 
So I am a new player in trading and I...

So I am a new player in trading and I wasn't quite sure how to create a broker account. I also don't really know what to expect. Some of my friends suggested IC Markets, so I did. It's true, creating a trading account was super smooth here, as well as the deposit. But I made mistake and forgot to select the Islamic account. I panicked because I was really worried about the swap. I talked to the customer service, thinking that there is nothing that can be done about it. To my surprise, I was assisted to convert my account to an Islamic account. I appreciate the service and assistance ICMarkets have offered to me.

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Australia
OOrval Hilliard Account Number: (9821xxx)
Jul 28 2018
 
I use the Neteller payment system with IC Markets, so...

I use the Neteller payment system with IC Markets, so far there haven't been any problems with it. But, my friend who has just started trading with this broker tells me that he's been having withdrawal problems, but he uses a local bank. So I told him to switch to Neteller and it went smoothly.

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Malaysia
HHildred Peachey Account Number: (87124xxx)
Jul 18 2018
 
Have a good spread and good customer service

Compared to another broker with the same specifications that I have tried before, Ic Markets is definitely the winner. Their low spread is far more consistent compared to other brokers, and this is very important to me. Because most of them promise a raw spread, but when the market volatility changes, the spread is also changing. They also have good assistance 24/7, I know people keep saying that having good customer support is a must and not something to praise. But I still think it's remarkable how they handle things. Would recommend highly to other traders

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Ukraine
AAdam Stokes Account Number: (44617xxx)
Jul 9 2018
 
Malfunction issue, yet didn't offer any solutions

I don't understand this broker at all, they have been making the same mistake to me twice. During those times they refuse to take responsibility for both errors on their parts. The story was, that a trade was executed when I was away from my phone it took most of my account with it due to a margin I categorically did not place. They are trying to put the blame on me when it was clearly a malfunction issue with mt4 or their server. Even the customer service is a joke and did not offer any solutions at all.

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Ukraine
RRoyal Robles Account Number: (13325xxx)
Jun 26 2018
 
Unable to withdraw for months

My money keeps getting stuck in my trading account, it's unreasonable. I can't withdraw it and I have been trying for months for this. I have asked the customer service but they are blaming my banks. They said the bank refuse to do it, but I find this odd since I have been using it for years. I don't know why they suddenly have problems with it.

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Singapore
LLuis Collins Account Number: (33142xxx)
Jun 16 2018
 
Heavy

At first, they will lure you in, pretending to be a great broker. And for a while they are, they have great spreads that stay consistent despite the market's condition. Even the order executions process was super smooth and quick. When I started, everything was perfect and suddenly the problems began. That sudden change occurred after I made profits several times. Suddenly their 'perfect' order executions change, it starts with a then they just don't execute my order. I thought something was wrong with my desktop, reloaded it and the pause was fatal for my deals. I ask them what is happening but they didn't give me a good answer. It's such a pity, they have all the potential of being one of the most innovative brokers, but they choose not to.

Pakistan
AAugustine Gurley Account Number: (98091xxx)
May 15 2018
 
Beginner-friendly, but doesn't provide individual stocks

Very Innovative broker in my opinion. Spread is tight, so it's really good for beginners who are looking for an affordable live account. The customer service is available for 24 hours so it's great for those who aren't in the zone. They also provide a very competitive and consistent MT4 platform that will satisfy the most demanding of traders. But, they aren't perfect tho, there is some aspect to improve. For example, I find their trading software a little bit challenging, but some traders think it's very simple so I'm not really sure about this. Aside from this, I wish they would offer individual stocks as CFDs as well. Regardless, I will still give them 5 stars.

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Canada
MMaegan Esposito Account Number: (10021xxx)
May 11 2018
 
The customer service's staff is really nice and fast-respond

The staff is really good and reassuring. I know that a lot of people say that customer service being good is nothing to be praised, but this doesn't happen a lot these days. Also, for me, it's a sign that the broker actually cares about our comfort. The story is, I was having some trouble with my account where I keep getting logged out. The team was very nice and quickly fix my problems. The second time, I notice that there was a server error that makes it hard for me to place an entry. They quickly fixed this and make sure that it will not happened again.

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Malaysia
WWalter Matthews May 11 2018
 
Top tier broker

So far I am very pleased with IC Market, and here is why:

1. Withdrawal is supper quick and hassle-free. However, I've only withdrawn in small amounts and I'm not sure if that's a problem.

2. They have a really good spread and I really enjoy it.

3. Very fast and helpful support team when you need it which is always a win.

4. Best gold and EUR/USD spreads I have ever seen.

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