OCTAFX BROKERS TRICKS ME 1. Candle NAS100 on March 12 2020,...

OCTAFX BROKERS TRICKS ME

1. Candle NAS100 on March 12 2020, jump from 15:25 to 15:30 which resulted in my order not being executed.

2. I place six orders at the same time at 13.30, 3 orders at the price of 7580, and 3 more orders at the price of 7530. But those 3 orders at the price of 7530. Octafx executes at the price of 7447 while 3 orders at 7580 cancelled.

If your reason is in the gap, my 6 orders are in the gap, but why are 3 orders executed and 3 again you cancel? And until now my loss fund has not been reimbursed, how do you explain this situation.