Interactive Brokers Testimonials

I have worst CS moment here. They are a bit unprofessional. Every time I called, they are always rude and rushing me. No patient, always asking me to figure out from their website.

While the platform is good. When you have a problem you can't get to speak to anyone. I have tried numerous times and you wait on hold for a long time more than 20 mins in any case and I have just abandoned the call without getting any resolution.

The web site does not always connect you may have to log on a number of times to connect. The notifications such as messages do not come up when clicked on, this also usually takes several attempts.

The platform is absolutely solid and the folks at IB work continuously to improve it. The customer service, some years ago was mediocre, has improved markedly; and is very good at the present time. The cost to trade is very competitive.
I would recommend the platform.

Pros: Fast, Inexpensive
Cons: Terrible Scanner, Horrible Charts, Customer Services

My application for an interactive brokers account took weeks to review. After those weeks, they sent me a message indicating that they were unhappy with my proof of address and wanted another one. I provided another one several weeks ago, but it's still not reviewed.

Support staffs sometimes provide wrong info. Mobile platform is many times laggy.

I'm simply tired of fighting access to my account. Tired of trying to make recently added additional investment account available like my initial accounts. Tired of the ineffective phone support that can't do anything but talk with you about helping you fix your account.

I’m really happy with interactive brokers it’s the most complete platform I have used people say it’s complicated for beginners but honestly it took me a couple minutes to set up all my charts and everything I need besides there’s no comisión being a platform that offers ibkr lite.

Exceptionally difficult barriers to entry as a new customer. Customer service is not well trained in solving problems for new clients. Instructions for entry are not definitive and subject to different interpretation.