IC Markets Broker Testimonials

By far, this broker has given me one of the best possible experiences in CFD trading. I don't think I have seen quality this good before. I have been trading with IC Markets since about a year ago. The spread is good, orders are executed fast, and the spread 1 year ago was even much lower than now with the standard account. But that is okay since I always choose their raw spread account. The only downside is that ICM has very few promotions, or even I've never seen it

Their customer service actually is a good solver. What I liked most was that they can respond with great fast responses. But I notice that some issues including slippage sometimes make me very awful and want to leave IC Market. It is just like all the close position point that I insert is of no use anymore it happens a few time and it is really annoying.

I know sometimes we've had slippage, but we have problems with slippage in the IC market that actually very occurred. is it really always like this, the slippage just like to follow IC Market? Please fix the SL to become more sensitive about market movement, so when slippage happens you don't have to lose a lot of money! Actually, we can avoid it right? Apart from that, they have excellent customer service and problem solvers, especially when it comes to withdrawals and deposits. But not a slip. Just like our customer service, we hope to resolve your issue quickly.

Up until today, everything was going well. I admit that IC Market is a good broker, but I think IC Market's slippage is not good and happens all the time. So, I was doing an active trade and suddenly my SL and TP stopped working. It's a big loss at the same time. Why doesn't SL work when slippage occurs? What's the point of having SL if the broker can't solve the slippage problem?

I will give IC Market 4 out of 5 stars. I have an unpleasant experience with IC market customer service. It's like they don't coordinate. Ok, it started with me having trouble uploading my documents like my credit card, and bank statement for withdrawal which I uploaded when opening. It's always round and round like that. So I decided to chat with customer service, okay, that was fast but one live chat agent with another live chat agent had a different solution to my problem! After several agents, at least they had someone who could solve my problem. Please coordinate your customer service next time so users don't confuse because of the different solutions they give.

I have serious concerns about the IC market. In fact, everything looks very smooth at IC Markets at first. Deposits, withdrawals, customer service, promotions, and more. All is well, but I decided to quit IC Markets about 18 months ago because they are not flexible enough. For a small broker like me, I have always traded a lot, and I have noticed an increase in slippage on IC Markets. In other words, slippage is a frequent occurrence in the IC market. Seems like the slippage is in their favor, as always!

Live chat replies are fast, but I think their support guys really don't know what my problem is and are confused about to reply! Terrible experience with a live agent! All they say is email and someone keeps letting you know about your problem but after that no one ever let me know! My deposit just went! And your live agent just says the transfer is incomplete without further action. In fact, accessing customer service is easy, but it's not the solution!

No slippage control! They like to ignore your limited orders. No partial execution of limit orders. This broker is a clear B-book broker who just wants to force the use of market orders to settle money on the roll bar and your account is dead on slippage. Best hope you don't make an order with more liquidity than is available in the markets. The Slippage is just out of control, too many happen and for the scalpers this broker is horrendous.

Highly recommended broker! Very good at customer service, fast response, and reliable as always. You don't need to email or call! Just do the live chat and every issue will be resolved in no time! The best thing about IC Market is the support! Very helpful customer service and very quick response to living chat. Frequent problems are always resolved quickly and reliably. Also, customer support (live chat) is very proactive to ask if there are any issues that need to be resolved. They always tell me what's wrong and how to fix it. Thanks to Keisha (live chat assistant)

Great Customer Support but still a little bit slow. I had some issues while I was setting up my account on ICMarkets, so I had to go through the live chat to get some assistance. It took 10 minutes to wait for their customer support after for 1 minute to question some bots. Although after the live agent give me some solutions and show me some steps in setting up my account, I think waiting for 10 minutes is a little bit too long. Maybe ICMarkets need more live chat agent I guess, so they can help me as a new user of them.  By the way, The customer support (Live Chat) seems very competent, reliable, and fast thinking and that is a plus point for ICMarkets.