FXCM Broker Testimonials

Overall FXCM are worth using. But their website interface need to be updgraded. Also their spread could be have better offer.

They are actually a decent broker. But extra fees are too much for small traders and will take away your profit.

I've been an active traders since 5 years ago and not long until I joined FXCM. I have the different experience since I got email from them that my account had been terminated without reason. This is the worst example on how you treat your customer.

No complaints about this broker. Does what it says on the tin. Spreads are decent.
No deposit and withdrawal fees are always good to see and the customer service is very helpful.

Excellent broker. I've never had problems withdrawing funds, everything works very well with its original Marketscope 2.0 platform, it's super complete and very efficient. They don't have limitation for pending orders too.

I have traded with FXCM for a long time and although there have been a few issues, overall they have been good. I have traded almost every day in that time. But recently when I placed a trade on the NZD/JPY at the price that was displaying on the FXCM trading station platform, I noticed nothing happened and it went into pending. I then check ed the charts to see that the price was vastly different to that which the trading station was reading, something like an 80 pip difference, I tried several times to cancel the trade whilst it was pending, but the system would not do that. I was really disappointed with the way they handle my complain. I have recommended 6 others to the company over the years as I have always trusted them, but the way they dealt with this issue was really poor.

I do respect all the opinions about this company even the negative ones, but in fact my experience was and still very good with them. My first account was in 2011 (UK Branch) and since then I leave for year or more and come back to the same company many times with ease. I lost money many time but it was my fault and lack of experience. I even recommended this broker to many friends of mine and no one faced any difficulties to withdrawal or even close their accounts. I wish all of you good trading and thanx FXCM.

I have made a deposit of $1000 when my usable margin dropped to 50% in order to avoid margin call by credit card. Normally it will appear in my account immediately due to FXCM website. However, this time it has never come. When I contacted FXCM customer support, they informed me that the new system will take few hours to 1 day for the fund to come, which hasn't been informed on the website nor email.
After that, they kept transferring me around and promised to ask the operation team to expedite my deposit.

My account is still locked since my first deposit, nobody replies my emails, I want my money back.

This company is as bad as its sound. I lost more than 40K with them and they never refund me. Don't deposit or trade there you'll loose big time.