IC Markets Broker Testimonials

Well, I truly have no complaint regarding Ic Markets, but I just want to share some opinions about them. In the beginning, I was just trying out their demo account as I feel it works best for me. Then, when I feel comfortable enough, I decided to switch to an ECN account and starts trading for real. It was honestly one of the scariest experiences, but I feel sure because their spread is low. Also, this broker is regulated by ASIC, which is an important factor for me, I trust ASIC more than CySEC. I do believe that regulations are very important, they should give you safety. I hope they keep with where they're at present. A genuine trader can make a lot of money from this broker. Although, if I really have to nitpick, I really wish they can change their margin percentage to 50% instead of 100%.

I had the worst experience with this broker, and I don't know how to deal with it. So, I recently moved from their demo account to a live account but I am already complaining. For those who want to know, this broker slippage is really bad! They keep saying they are a 'good no slippage broker' but I think that is a lie. I lost 20% on my account due to slippage, they should have included this in the demo account! I feel tricked. They also need around 10 days to withdraw, and even then, there is a 55 USD fee! I can't believe it! On top of that, customer service is mediocre, they should fix it. I really don't feel apreciated. For now I am moving to other broker.

Truly one of the best brokers I have ever tried. So far they have been very excellent in handling my orders, so slippage is almost impossible - although occasionally it did happen around news releases, but nothing major. Despite the low spread, they do charge quite expensive commission fees in my opinion, but since they have been very consistent with the spreads I'm willing to ignore it. Despite that, I have to say that Ic Markets doesn't have the best customer support, but it's not bad. I mean at least they didn't bother me with unwanted phone calls and emails. On the other hand, I have been coming to several of their webinars and classes, and I find them to be extremely informative. They do share good a knowledge that you actually need, and it's not one of those mediocre lessons you find in other brokers, I think they really put good thought into it.

Originally I don't have a problem with this broker, but I just want to share an insight about it. So, I read that there are a lot of people saying they have been charged with an extra withdrawal fee of around $55. I recently experienced the same things too, I personally think that it was way too expensive, even for Ic markets. So I decided to ask the customer service about it. As it turns out because intermediary banks were involved in the processing/transmission of the withdrawal, their involvement is something IC Markets has absolutely zero control over and is an issue that can come up regardless of the broker you use. 

To add, I think their customer service did a great job answering all my questions. Sadly this is not something that I experienced too often with another broker, so I'd like to give a shout-out to IC Markets for doing it.

This is my experience with IC Markets.

I opened several accounts with this broker, and recently I managed to get $11,000 profits from one of my positions. Naturally, I want to withdraw the money. So, I fill out the requirements and wait for their answers. However, they somehow blocked me and nullified my account. At first, I thought this might be a mistake, there is no way they would do that without reasons, right? So I contacted their customer support, but I only got mediocre answers. They told me that my contract has been dissolved and that all of the transactions has been canceled. As a result, I couldn't get my money and I lost all of my deposits! How it is possible to cancel transactions on the STP and ECN technology? Are they really STP and ECN brokers? This is insane!

I did go to the regulator, but I'm not sure it will give me anything. But, again, this is MY experience. Others might be different.

I think I have been using IC Markets for 3 years already. I have to be honest that since I am using it, there are no problems at all, great service, withdrawal no issues, the spread is super low, and there is no price when there is news so far. I am confident to say that the experience has been very smooth until today. Sure, there are a few hiccups here and there but it is nothing the customer service can't handle. Although I do hope they will add more instruments for their futures product, I trade futures and I think IC Markets has one of the best conditions for it.