Order Execution - Forex Broker Testimonials

I still don't understand what happened, but I will try to explain it in a chronological manner.

First of all, I was trading GBP/CAD earlier. In the beginning, everything seems smooth and I wouldn't think that there is anything wrong at all. I look away for a little bit and suddenly I receive a huge loss. Precisely around 150 pips! I understand that the market might be moving at lightspeed but it won't be this much? I contacted customer service and their answer didn't satisfy me. Has anyone experienced this before? Can anyone explain what happened?

Not gonna lie, I was interested in IC Markets because they advertise themselves as 'raw spread brokers'. Let's be real, who doesn't like small spreads? In the beginning, it all went very smoothly, the spreads are actually good and there are no problems with withdrawing (it's very important that I get my own profits). But then, I noticed that IC Markets increases the spread many times, just to auto-close and stop out on small accounts, despite claiming to be an ECN broker. Problems keep happening, I have difficulty in withdrawing the funds from my account to a bank account. For some reason, do not comply with their product disclosure statement.

I am pretty sure they manipulate the spreads and stop-loss manipulations. Last month I was trading in a GBP/USD and I make the mistake of not checking for a while. When I saw that I have lost I was really surprised, turns out the spreads have moved 8 pips from my original positions. Another weird thing is that I actually place a stop loss before, but it wasn't executed. Now, luckily I also open a similar position of the same pair in another broker and it hasn't moved that much! Am I imagining things?

Terrible! Here are the reasons why I decided to close my account in Oanda and noped out.

1. If you don't pay close attention to your positions, they can empty your account in no time for 'inactivity fee'

2. Terrible platforms! It's really buggy, laggy, and there are a lot of malware

3. Order executions geted

4. Customer supports is terible

I use them a few years back and they were very good at the time. I left to try another broker, but I decided to return a few months ago only to find out that they have changed a lot. Sadly, not for the better. You see, I had some problems regarding server delays that keep happening, obviously, this is annoying me. So, I did what every good trader would do, protesting to the customer service. To my surprise, they didn't seem to understand anything I'm talking about. They can't even answer a simple question and with 1 time put me on hold with no answer for 15 minutes during live chat.

This is what my experience is like with IC Markets:

Weeks ago, I open a position with spread around 2 pips. But this broker suddenly decided to increase the spread of the pair to 30 pips for two seconds resulting in stop-out, I lost almost 7k totals. Then after I close my positions, the spread dropped to 10 pips immediately after a few seconds. I checked with another broker (I also open the same positions in another broker and there is no problems). I show this evidence to their customer service but the response doesn't make any sense. The main point is, they refuse to compensate me.

I don't understand this broker at all, they have been making the same mistake to me twice. During those times they refuse to take responsibility for both errors on their parts. The story was, that a trade was executed when I was away from my phone it took most of my account with it due to a margin I categorically did not place. They are trying to put the blame on me when it was clearly a malfunction issue with mt4 or their server. Even the customer service is a joke and did not offer any solutions at all.

At first, they will lure you in, pretending to be a great broker. And for a while they are, they have great spreads that stay consistent despite the market's condition. Even the order executions process was super smooth and quick. When I started, everything was perfect and suddenly the problems began. That sudden change occurred after I made profits several times. Suddenly their 'perfect' order executions change, it starts with a then they just don't execute my order. I thought something was wrong with my desktop, reloaded it and the pause was fatal for my deals. I ask them what is happening but they didn't give me a good answer. It's such a pity, they have all the potential of being one of the most innovative brokers, but they choose not to.

It's good that IC Markets have good spreads and affordable commission fees. But, there are several reasons that make me question this broker. For once, why do you let people deposit from skrill if you can't let them withdraw from it? It doesn't make any sense to me. I tried another withdrawal method but it was also full of troubles. Second of all, please reduce your slippage! It's insane how much I suffer only from slippage! It makes trading during super volatile markets more dangerous than it already is. Third, customer service is really bad, I don't think the team understands anything about trading despite my reasoning and explanations.

I can't believe the stunt they pull during the news release. They impose super high spreads for the majority of the major currency pairs which is around 100 pips to 200 pips. That of course sent me down to hell. I know that the market is super volatile at the time, but it's still insane. I trade the same pair on another broker and it wasn't that bad. Besides they do impose very terrible slippage that is approximately 10 seconds for delay of market execution on whoever had placed trades on the market. I confronted them, but they just wouldn't budge and keep saying nonsense. Should I move to another broker?