Trading Platforms - Forex Broker Testimonials

I had the worst experience with the IC market last week. The story was, that I open a position in the XAU/USD. I think it was around 6 PM my time and I notice that the price charts didn't move at all. Which is odd since I always checked in a small time frame. I asked IC markets they told me it’s expired and I cannot hold it. I was stunned because it was my life-saving money. It is odd since this has never happened before! I complained but they did nothing. They use to be an honest broker, but I guess that changes now.

One time I was trading gold and they suddenly froze the platform. I got to be honest I didn't think it was their fault at first I purely think it was a system error. But that happened quite a several times again after that and for a long time as well. Obviously, the slippage was crazy, and it event going right through stop loss and didn't allow me to trade at weekly support where I knew there was a strong buy. As it turns out, my friends had same issues with their mt4s and the mt5 was working fine like other brokers.

I have some problems with the charts not moving during the volatile period. This has become such a problem because it happened more often than I want to admit. I contacted customer service but they keep saying that there is nothing wrong with the platform and said that it must be my internet. But that is not the problem, I don't have connection issues. I also open another position in a different broker and it moves just fine, so it's definitely not my fault.

This is my first time experiencing this kind of thing, so perhaps someone can explain it to me. Last night, I executed my sell at 0.72525. But the moment it enter, it went straight to enter sell at the bottom. This makes my whole account turn red and the margin level negative. It finally went down, and I decide that I want to close Breakeven, I was close in +1/2 pips, but the result is showing -8 pips with a loss. I already checked with ICMarkets but their answer doesn't really explain what was happening.

At first, they will 'hook' you in with smooth low spread and quick order executions. But then the problem begins. Soon, they will begin to increase the spread many times, just to auto-close and stop out on small accounts, although they claim to be the best ECN broker. A lot of time you will have hard times trying to withdraw YOUR own money. And when you ask the customer service they will either tell you to wait or told you that there is a problem on your part. They do not comply with their product disclosure statement. They also have mobile trading apps that have a lot of bugs and are just very unreliable.

I can't believe how manny slippage I have experienced with this broker. That is not the only thing I hate about it. Quite often the stop loss is not being hit and it caused me immense losses. Funny enough, they even blame everything besides themselves. For example, one time they will blame the market conditions. When the platform suddenly froze and cause me a lot of losses, they will blame my computer or my internet. I did told them, (with evidence) that there is no problem with my device and internet, but they still say the same thing.

I don't understand why ICMarkets didn't want to name their liquidity provider. In my opinion, it is very suspicious that they didn't want to disclose that. Especially because I keep experiencings and a lot of problems with their liquidity. Often, their prices are all over the place and parts seem to be made up. Not to mention, I think that their platform is a little buggy? I keep seeing my charts go weirdly.

Okay, I need a solution to this problem. So far I have never experienced this before, so it's really taken me by surprise. I was trading USD/CAD several days ago and I place a buy order. At first, everything goes very smoothly and gradually headed my direction but all of a sudden it turned around, and in a flash of one candle my account was blown. It goes as far as leaving a balance of -21.51 dollars in my trading account. I wouldn't be mad if I didn't suspect a foul play here. However, I have another account in a different broker in which I open similar positions and I didn't lose that much. Even with the slippage, it's still crazy.

I believe that ICMarkets has falsely advertised their withdrawal system. I don't understand what happened, but my money disappear only to 'mysteriously appear' at the Automatic Trading section of the MT4 to cause a radical change in the results of operations. Right now I have reported them to the ASIC regulation, but I don't think there will be any help at all.

I don't understand why my platform keeps freezing during an important time. In the past IC Market has had one of the best trading conditions I have ever tried. But now their service has just gotten worse and worse. Just last week I was keeping an open position on my MT4 account but somehow, my charts is freezing and didn't do more at all. I know this because I checked with my positions in another broker (I open a similar order). Then I looked away for a bit and suddenly it fell down 2 pips!