Testimonials

Yesterday I open several small positions with IC Markets. But I keep having problems, the server keeps disconnecting which causes my traders not to be executed. This isn't the first time it's happening, and I'm really worried. I already contacted their customer service but they said there is a problem with the system and that they will fix it. But it just keeps occurring!

I had the worst experience with this broker, and I don't know how to deal with it. So, I recently moved from their demo account to a live account but I am already complaining. For those who want to know, this broker slippage is really bad! They keep saying they are a 'good no slippage broker' but I think that is a lie. I lost 20% on my account due to slippage, they should have included this in the demo account! I feel tricked. They also need around 10 days to withdraw, and even then, there is a 55 USD fee! I can't believe it! On top of that, customer service is mediocre, they should fix it. I really don't feel apreciated. For now I am moving to other broker.

This is my experience with IC Markets.

I opened several accounts with this broker, and recently I managed to get $11,000 profits from one of my positions. Naturally, I want to withdraw the money. So, I fill out the requirements and wait for their answers. However, they somehow blocked me and nullified my account. At first, I thought this might be a mistake, there is no way they would do that without reasons, right? So I contacted their customer support, but I only got mediocre answers. They told me that my contract has been dissolved and that all of the transactions has been canceled. As a result, I couldn't get my money and I lost all of my deposits! How it is possible to cancel transactions on the STP and ECN technology? Are they really STP and ECN brokers? This is insane!

I did go to the regulator, but I'm not sure it will give me anything. But, again, this is MY experience. Others might be different.