AvaTrade Broker Testimonials

I'm not sure how to tell my story, but I'll try to keep it short. I have managed to get some profit from trading (after several loss attempts). Naturally, I want to withdraw my money. So I submitted and then waited, usually it takes a while so it's fine. But I haven't been able to get any notifications ever since. I have been trying to contact them to no avail. I don't know what to do.