I have contacted their customer support since I suspected there...
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W Woodrow Lucas
Jun 1 2021
Account Number: (34409xxx)
I have contacted their customer support since I suspected there was something unfair going on. But, each time I have a response stating something that didn't happen in reality. their poor excuse for why I lost and wiped my trading account is because I closed another hedge trade 15mins before my issue came up and I had an excess amount of 60 lots of unhedged positions which might seem logical on the surface.
Except that it wasn't; my margin was above 400%, and the market didn't gap against me. So I was in a profitable position, and they just wiped it away like it was nothing. It's okay if it was a mistake and they can own up to it, but they keep giving me excuses that don't make sense.