I can't open a position on XM...

Sophie Gold: You should choose first, at which level you want to open position. Box I circled need to be fulfilled first. In MT4 there is also an automatic one, just below it, you can click on sells/buys buttons.

Sophie Gold: 

If you look at the Market Watch column, chances are, you don't have access to trade on that account. It appears that all currency symbols in your Market Watch window are inactive. The following is an example of an active Market Watch symbol.

It can be seen that the active currency symbol will appear black (not gray) in the Market Watch window. If the cursor hovers over one of the symbols, it will say “Trade: Full” which means you have full trading access to the symbol for the pair. If you are using a bonus account or a deposit bonus account (or any other account that includes a promotional account from a broker), then there may be some trading requirements for your trading account. For example, you have to trade on certain days or hours, or you have to trade only on major pairs, or other requirements. Therefore, I recommend that you revisit the terms and conditions of the trading program you are participating in, or you can also contact customer support to get an explanation.

Sophie Gold: I've experienced this. I can't trade because I haven't completed the registration requirements for a bank statement ID card. The font was gray. Just ask CS, since it means that you cannot trade yet since there are conditions that you haven't met yet.