Bad Executions

They have terrible customer service, even just talking about it makes me really mad. So this happened last week, I was trading a major pair and then I realized that my stop loss is triggered. At first, I thought that was because I was losing but no, I was still far away from my stop loss point but they kicked me out. This also happened last month when they executed my take profit positions 1 pip earlier than it was supposed to be. I contacted the customer service and they didn't give me good explanations at all!