Very appreciated for their resolution

I encountered an unexpected freeze without notice, resulting in a shift from profit to loss within three hours. However, after approximately four hours, the issue was resolved, although I incurred significant losses in the process. Despite initial doubts about their responsiveness, their actions to rectify the situation, as indicated by their review of the logs and subsequent actions, were truly impressive. Consequently, I have revised my rating from 1 to 5 stars, acknowledging their commendable response.