I normally don't do platform reviews, but after experiencing CryptoAltum's outstanding customer service, I felt compelled to give one.
Basically I had recently made a short position for BTC, and the numbers didn't seem to add up at the time. So naturally I started to panic thinking that either their trading software had an error, or that they had run off with some of my money. So I sent them a message via email, and here's where it all started to go amazing.
Not only did they reply within an hour, but they provided a clear explanation as to why my calculations were in fact incorrect, and then offered to hop on video call with me to walk me through my trades. I then took up their offer, and within 30 mins of having recieved their email, I was on a video call with one of their reps called Theo. Absolutely lovely guy, and he walked me through how my trades were executed, and lo and behold, they were correct in their assesment. But what was really nice is that they still apologised (even though they didn't have to) for my inconvenience, and asked for any feedback so they could continue to improve the platform for the benefit of us traders.
So besides the fact that CryptoAltum are by far the cheapest trading platform I've come across (and I've used them all, including ByBit, PrimeXBT etc), their customer service is second to none!
So thanks again guys. 5 stars all accross the board from me. :)
M Matthew Bolton
Apr 27 2022
I normally don't do platform reviews, but after experiencing CryptoAltum's outstanding customer service, I felt compelled to give one.
Basically I had recently made a short position for BTC, and the numbers didn't seem to add up at the time. So naturally I started to panic thinking that either their trading software had an error, or that they had run off with some of my money. So I sent them a message via email, and here's where it all started to go amazing.
Not only did they reply within an hour, but they provided a clear explanation as to why my calculations were in fact incorrect, and then offered to hop on video call with me to walk me through my trades. I then took up their offer, and within 30 mins of having recieved their email, I was on a video call with one of their reps called Theo. Absolutely lovely guy, and he walked me through how my trades were executed, and lo and behold, they were correct in their assesment. But what was really nice is that they still apologised (even though they didn't have to) for my inconvenience, and asked for any feedback so they could continue to improve the platform for the benefit of us traders.
So besides the fact that CryptoAltum are by far the cheapest trading platform I've come across (and I've used them all, including ByBit, PrimeXBT etc), their customer service is second to none!
So thanks again guys. 5 stars all accross the board from me. :)