Dissapointing customer service

I can't comprehend how disappointed I am with Admirals customer service. I deposited my funds around a week ago and it still hasn't arrived in my accounts. Now, I actually have been trading with this broker for quite some time. This is actually the first time something like this happened. I don't think they scammed me, but what get's me upset is how the team treated my problem like it was nothing. I'm sure this is a technical problems but they can at least gives me a heads up or an update about my situations without me asking them first.