Customer Support Problems

I'm very disappointed with FXopen. I tried to withdraw my money from them because I generate good profit and well because it's MY money. But it's just very hard, it's as if they don't want to give me my profit at all. I talked to their customer service but they don't help me at all. After several unsuccessful attempts, I decided to make an official complaint about it. Finny enough, they suddenly started processing SEPA withdrawals. However, debit card withdrawals are still not possible with them. The information on their deposit and withdrawals options is still not 100% accurate. I don't know if it's just my country or any other country as well.