Customer Support Problems

I gave FXOptimax a shot, and let me tell you, it's a no-go for trading. I lost a whopping $300 in there. A real bummer is dealing with a company that seems more interested in playing tricks than helping you trade. They're all about the trade and twist game, and that's not cool. Plus, communication is all over the place, and you'll encounter all sorts of nonsense. So, steer clear if you don't want to lose your hard-earned cash to what feels like a shady operation.

I am deeply frustrated with OctaFX, and I strongly suspect that they have transformed into a scam company. On September 26th, I deposited 25,000 PKR into my account, and since then, I have submitted over 15 deposit requests. Shockingly, every single one of them has been declined.

Their reason for declining is absurd. They claim they couldn't find the payment in their system, despite me providing them with ample payment proof. This situation is beyond frustrating, and it's becoming increasingly clear that something is seriously wrong with OctaFX's operations. I demand a prompt and satisfactory resolution to this issue.

I am extremely disappointed with their customer service. Whenever I try to reach out through their chat, all I get are automated responses. It's frustrating because I need to talk to a real agent responsible for the transactions.

To make matters worse, they don't even have a physical presence in Pakistan anymore. So, I can't even go to their office to investigate or try to resolve my case in person.

I've been a loyal customer for over three years, and this is the treatment I receive? They've taken my money, and now I have no idea if they'll ever return it. This whole situation is absolutely unacceptable.

I've had an unfortunate experience with FBS where they have held onto $70,556 of my funds and have refused to refund them. Their behavior as a brokerage firm has been extremely disappointing, and it seems like they lack any sense of concern.

In my 13 years of trading, I've never come across a brokerage firm as absurd and distasteful as FBS. Due to their apparent disregard for their clients, I cannot in good conscience recommend FBS to anyone.

To voice my dissatisfaction with their services, I've taken the voluntary step of sharing my experience on Trustpilot. Fortunately, I was able to recover my funds through Aldwy chsecurities, a more reliable option that eventually provided me with the rightful compensation I deserved.

Exness functions adequately as a broker; however, my main area of concern lies with their customer service. In the past, their customer service was swift in responding to messages, but over the last 3 months, I've noticed a decline in their responsiveness. This shift in their customer service behavior makes me apprehensive about continuing to use their services, as unforeseen issues could arise in the future without the assurance of effective support.

VANTAGE IS THE WORST BROKER SCAM THAT DECEIVES HIS PARTNERS, BREAKS THE CONTRACT AND DOES NOT PAY MONEY.

I am an affiliate. I work with more than 5 different brokers without any problems, BUT Vantage is the worst broker I have ever worked with. I'll explain why. I've been working with Vantage for over a year on a CPA commission system, for the last 2 months I haven't been paid my money, supposedly because the clients withdrew a lot of money this month.

My manager wrote to me and suggested a solution: they do not pay me my CPA commission for these two months, BUT they offered to transfer absolutely all clients to an IB account at higher rates and recalculate all clients for June and July at the new IB rates. I asked the manager if ALL clients would be recalculated for me under the new IB system, including old clients. My manager said yes.

We signed an agreement on new conditions and after that my manager started lying to me and talking some kind of garbage. The manager began to say that he did not offer to count ALL clients, that only those clients who did not pay out according to the CPA system. The manager began to come up with all sorts of different excuses and so on, so as not to pay me money.

Every day they promise to solve my problem and pay me money, this has been going on for more than a month, but they still do not pay money and do not fulfill their terms of the contract that we signed. The funny thing is that now they just deleted my affiliate account and the money has not been paid, and my manager does not respond to messages. I think that I will never see my honestly earned money. I strongly do not recommend working with this broker. All evidence is attached below.

I cant' deny a few basic things,, first of all. I don't necessarily think that. this is a bad broker. It has a great potential to become one of the good brokers, but I struggled at a few steps during my process. Had to wait more than I would like to ask a few question to customer support. Maybe it just was not my lucky day. How was your experience?

Ineffective customer support that struggles to comprehend my concerns. My order was closed due to a stop loss being triggered on the Exness app, but the market chart did not actually reach that point. Swift assistance is imperative in addressing this matter; otherwise, I will be compelled to take severe action.

Their tech support game is weak af, and they rarely know how to fix stuff because they lack the power to solve all the damn problems. Their Arabic tech support is practically non-existent, only working for a measly hour and only on Fridays. And don't even get me started on the bonus they give to Arab members – it's straight-up insufficient for all the effort and exhaustion we go through to participate in competitions and write topics. SMH.

I can't believe my withdrawal request got rejected. It is very odd considering I am a verified customer. I contacted customer support, saying I sent the money to your payment provider and it shows rejected, so how will I get my money back? My account and my bank account is under the same name.