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Order Execution

Did FBS cheat on me?

FBS broker cannot hit SL which SL you . Today I set 2036 SL on buy trade with gold and they closed my trade at 2034.56. They gave me 15 pip extra loose. Here is a screenshot.

Full name MEHTAB ALI
Account no 241619408
Date and time 14/4/2023 time 11:07
Ticket number

And when I complain, the FBS support cannot help me.

BangladeshMehtab Ali Apr 17 2023 Account Number: (241619xxx)