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W Wally Gallardo
Taiwan Jul 4 2023

I dropped in a deposit last month, but my bank account and Exness broker seem to have lost track of it. I've been in touch with the support squad and even slid into their Instagram DMs, but it's like talking to a wall. All they keep saying is "wait 24h" or "give it 4h." Well, I've clocked a good 48 hours since last month, and there's been zero movement – no cash back in my bank account and no credit in my Exness account. This is getting seriously frustrating.

J Jeremy Juan
Turkey Feb 22 2024

@Wally Gallardo: Hello there! I'm also concerned about the issue you're facing. From what I know, Exness offers excellent support for withdrawals and deposits. In my own experience, I've never encountered any problems with them. Especially if you opt for a bank transfer as your deposit method, the funds are usually added to your account instantly. However, it's worth double-checking with your bank to ensure everything is in order. Sometimes, there can be issues with transactions between e-wallets and bank transfers. For instance, I once deposited funds via bank transfer to my e-wallet, but the money didn't show up. After investigating, I discovered that my bank hadn't processed the transaction, which was quite frustrating. So, my advice is to review your bank transfer carefully, as if the process to the broker fails, the funds may not be returned to your bank account immediately. If everything seems fine with your bank account, you may want to consider reporting the issue to the regulatory jurisdiction overseeing Exness (you can find more information here: ).

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