I am extremely disappointed with their customer service. Whenever I try to reach out through their chat, all I get are automated responses. It's frustrating because I need to talk to a real agent responsible for the transactions.

To make matters worse, they don't even have a physical presence in Pakistan anymore. So, I can't even go to their office to investigate or try to resolve my case in person.

I've been a loyal customer for over three years, and this is the treatment I receive? They've taken my money, and now I have no idea if they'll ever return it. This whole situation is absolutely unacceptable.