Lila Aguilar
I would like to share my review regarding the deposit process of this company. While making a deposit, it is appreciated that the transfer fee is displayed upfront. However, I have noticed an issue where the displayed fee shows £0, but it turns out to be inaccurate. To my surprise, upon exploring the 'instructions' in their help and support section, I discovered a small percentage charge for currency conversions.
This raises my concern regarding transfers from GBP to GBP, as it seemingly incurs a fee of £150 per £5000. I am perplexed about where this information is clearly stated, as I could not find it anywhere on their platform or documentation. It would greatly benefit users if this information is presented more transparently to avoid any confusion or unexpected charges.