OctaFX Indonesia issued a statement through its Instagram to deny any allegations of fraudulent activity against the company.
OctaFX Indonesia has had some reports regarding fraud allegations and withdrawal issues in Indonesia lately. Through its Instagram account, OctaFX Indonesia intends to provide feedback on this issue and correct any misinformation that may be circulating again in the media.
The broker denies any allegations of fraudulent activity against the company. For client convenience, OctaFX strives to provide worldwide clients with various payment options. To accept deposits and withdraw funds from clients, the broker works with payment providers that are not a subdivision of it nor part of OctaFX's service. Those payment providers act according to their internal standards.
OctaFX Indonesia puts the client's safety and comfort as the top priority. The broker always ensures that all payments are processed safely and reliably in the shortest possible time. And if the clients encounter some payment problem, the broker is always ready to help them and solve the problem as soon as possible.
OctaFX responds to any complaint regarding a particular payment option by investigating the matter carefully and quickly. The company fully cooperates with clients and handles every case appropriately. OctaFX acts according to established procedures that we strictly follow.
OctaFX Indonesia conducted an internal investigation into the case from media reports. The conclusion is that these clients never make any contact or complain to the company regarding any payment option issues. The company has no reason to question the fairness and security of the payment option. In addition, OctaFX Indonesia has fulfilled all obligations as brokers, including financial obligations, to both clients.
OctaFX Indonesia is always eager to help and assist clients if they face any problems related to our services. However, the company can only help if the clients tell them.
The cases are now studied, and the broker's multilingual 24/7 Support Team is always online and does its best to help the clients achieve their investment goals safely and reliably.
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OctaFX is an international forex broker that operates worldwide. The domain belongs to a group of companies called Octa Markets Incorporated which is registered with St. Vincent and Grenadines FSA. Currently, the company focuses on Asian, South African, and Australian markets. OctaFX.com does not accept European clients as this market is specifically appointed to OctaFX.eu (regulated by CySEC).