I wanna withdraw in the morning, but it's pending more than 1-2 hours, chat cs at the queue, too many requests, wait until evening... then I get an email like this:
Beny OctaFX (OctaFX) Jun 21, 13:58 EEST Dear Customer, Thank you for contacting OctaFX! We locked your account because the company decided not to continue our services to you, sir. Thus you can no longer trade with us. Based on the customer agreement in the following link that reads, "The Company reserves the right, at its discretion, at any time to refuse to provide the Services to the Client and the Client agrees that the Company will have no obligation to inform the Client of the reasons.
That means the company refuses to continue our brokerage services to you.
3.10 The Company has the right, at its sole discretion, to refuse at any time to provide Services to the Client and the Client agrees that the Company will not have an obligation to notify the client of the reasons.
As a trader, maybe I have a mistake. But lesson learned. Never trade at a broker that has rules like that, especially the broker can not show your mistakes!
J Jharu
Jul 22 2020
one-sided rules!
I wanna withdraw in the morning, but it's pending more than 1-2 hours, chat cs at the queue, too many requests, wait until evening... then I get an email like this:
Beny OctaFX (OctaFX) Jun 21, 13:58 EEST Dear Customer, Thank you for contacting OctaFX! We locked your account because the company decided not to continue our services to you, sir. Thus you can no longer trade with us. Based on the customer agreement in the following link that reads, "The Company reserves the right, at its discretion, at any time to refuse to provide the Services to the Client and the Client agrees that the Company will have no obligation to inform the Client of the reasons.
That means the company refuses to continue our brokerage services to you.
3.10 The Company has the right, at its sole discretion, to refuse at any time to provide Services to the Client and the Client agrees that the Company will not have an obligation to notify the client of the reasons.
As a trader, maybe I have a mistake. But lesson learned. Never trade at a broker that has rules like that, especially the broker can not show your mistakes!