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While they do have a good trading conditions in terms of spreads, I must say that I had a disappointing experience with this broker, especially in terms of their customer support. Many of my questions were completely ignored, and they seemed unwilling to address issues with the platform's functionality. Such a lack of concern for clients makes me doubt FXOptimax's prospects for significant growth. I fear that in a year or two, it might even turn into a scam.
I gave FXOptimax a shot, and let me tell you, it's a no-go for trading. I lost a whopping $300 in there. A real bummer is dealing with a company that seems more interested in playing tricks than helping you trade. They're all about the trade and twist game, and that's not cool. Plus, communication is all over the place, and you'll encounter all sorts of nonsense. So, steer clear if you don't want to lose your hard-earned cash to what feels like a shady operation.
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Spreads and Commissions
Never fails to surprise me
I was actively trading during the NFP release, and to my surprise, my order was executed at a non-market price. When I raised this issue with them, their response was rather dismissive, to say the least. I had solid evidence in the form of screenshots, which I promptly shared with them, but it seemed like they simply absconded with my funds. My account is set up with fixed spreads, yet the order was executed at a level significantly higher, approximately 200 pips beyond my intended entry point.