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Order Execution Problems


It's generally a good broker, I just have some problems...

It's generally a good broker, I just have some problems with them. For starters, they are not the best broker to trade with during a news release. Because, when there is big news they will change the margin requirements 30-40 minutes before the news hit in. For news traders this sucks. I don't know if the other broker did it or not. Second of all, you can't change your phone number. So, if you lost your phone and you can't access your old number back, I don't think you can access your old account. There should be a safety measure in case this thing happens. The spread is good and pretty much low, but it is still considerably bigger than some brokers I've tried before.

C Corie Dugger Taiwan Mar 17 2022
Account Number: ( 612098xxx)

There are problems with my transactions

I noticed that the positive transactions I made on fullerton were d the next day because their companies suffered a loss as a result of this transaction. There was also a sub-account in my own account that was unrelated to these transactions. They stated that the funds in this sub-account were also d as a result of transactions made by other accounts under my IB . I was astounded that they wiped out all of my money as soon as I made a small profit, despite the fact that they did not benefit me at all in my negative trades. I do not recommend that any investor, large or small, work with this company.

 
A Alp Turkey Feb 10 2022

My profit is all gone

Totally Scam Site, don't use if you love your money

This is nothing but a childish and scam broker. If you do profit a handsome amount, they will block your profit in the name of investigation and ban you from their platform in name of bonus abuse. So if you love your money and profit, just stay away from this broker. They just vanished my 1700 usdt profit which I made through oil and bitcoin trading. Blocked and vanished by them from my account and only my capital is returned!
Also, they will not give you any concrete proof of abuse. They will just email you and that's all! All your profit is gone!

R RANU AKTHER United States Dec 3 2021
Account Number: ( 251xxx)

One-click order not showing on the chart. I have a strange...

One-click order not showing on the chart.

I have a strange issue with the single click buy and sell order on the mt4 chart since I have updated the mt4.

L Lag Thailand Jul 25 2021 1

Several days ago I checked my positions and I realise...

Several days ago I checked my positions and I realise that my profits were not matching up with the pips I caught. even after I added the spreads (if my calculation is correct, which I'm sure it is) it still doesn't make sense. I am pretty sure that my loss was bigger than it was supposed to be. Because I am not sure, I decided to execute two positions in different directions for the same pair, like hedging. The one in a loss was recorded as 16 pips loss and the one in profit was recorded as 5 pips profit. I confronted them about it, but they just logged me out. I can't believe they are regulated.

J Jordan Caro United Kingdom Feb 10 2021
Account Number: ( 91201xxx)

Did they place a stop hunt on your positions? I had...

Did they place a stop hunt on your positions? I had the price of GBP/NZD at 1.92700 and they stopped it at 1.92900. I find it odd since I remember that I place a stop loss around 1.9700. But this isn't the first time such a thing happened to my account. Before I open a position in the GBP/JPY. But they closed it 15 pips after my stop-loss price. I don't know if I should contact their customer service or should I try it again? It could very well be my own mistake, but I don't want to be gaslight. Just wondering if anyone had the same thing happen?

H Hong Conroy Taiwan Mar 29 2019
Account Number: ( 55061xxx)

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