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Trading Instruments - Forex Broker Testimonials

Identifying a good broker will not be complete without checking the testimonials. This is because experience speaks louder than words.

Switzerland
CCarissa Christianson Mar 23 2023
 
Disapointed with their hidden fee


I am extremely frustrated with Admiral due to the following reasons. While making a deposit, the displayed transfer fee appears as £0, giving the impression that there are no charges. However, this turns out to be misleading because, in the "instructions" provided in their help and support section, it states that there is a small percentage fee for currency conversions.

Consequently, I am left wondering if transferring GBP to GBP incurs a fee of £150 per £5000, and I cannot find any clear information regarding this anywhere. The information available only mentions a 0.3% fee for CFD currencies without addressing this specific scenario.

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Turkey
DDoris Bennett Aug 10 2022
 
Why do IC Markets keep closing my trades without any...

Why do IC Markets keep closing my trades without any notice at all? Recently, my position for WTI (Crude Oil) was closed automatically without any prior notice. When I ask customer service about it, they said the particular WTI Contract has EXPIRED and there are no rollovers. While I might understand the conditions, it just surprised me that they didn't send any notifications beforehand. I was devastated because I have a long-term plan, and now all of that has gone under the drain.

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Nigeria
GGayle Bailey Jun 7 2022
 
what I really hate from IC Markets is the price slippage....

what I really hate from IC Markets is the price slippage. Unfortunately, it happens all the time! Recently it also happened when I was trading XAUUSD as well as BTC/USD. It didn't stop there! Oh, no, sir, it gets worse! They d it from the chart after a period of time!! I talk to customer service who claim they didn't know anything. I don't care, I just want them to do something. Which makes me go 'Karen' on them and I understand if they don't appreciate it. But that was a lot of money we're talking about.

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Switzerland
AAli Winfield Account Number: (45671xxx)
Apr 26 2022
 
I had the worst experience with the IC market last...

I had the worst experience with the IC market last week. The story was, that I open a position in the XAU/USD. I think it was around 6 PM my time and I notice that the price charts didn't move at all. Which is odd since I always checked in a small time frame. I asked IC markets they told me it’s expired and I cannot hold it. I was stunned because it was my life-saving money. It is odd since this has never happened before! I complained but they did nothing. They use to be an honest broker, but I guess that changes now.

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Nigeria
CChris Doyle Account Number: (251735xxx)
Apr 9 2019
 
No Trailing Stop and Poor Technical Support

Well, I guess I'm not going to trade with Oanda anymore. They used to be so good and honest, but now they have changed and be like other brokers. Now, they have awful charts that are very jumpy and disrupt my strategy and analysis. They don't have trailing stops, instruments are really limited and generally awful. Worst of all, very poor technical support. How can one get a trading experience with such a company.




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