Swissquote Broker Testimonials

Live chat support - terrible. The guy there doesn't know much, plus their policy on not helping people over the chat is also terrible. They can't help you with almost anything over the chat. Typical response you get is- send email to [email protected] and they will be able to help you. Even when you are asking about very basic stuff, like informations about their products. And when you send email, you will wait 3-4 days for response.

They (or their payment vendors) charge high fees, like 2% just for deposit. Only free option is bank wire transfer. You also pay for withdrawals $20 for each withdrawal. So you lost money (and time) with this broker before you even made your first trade. Spreads - Terrible. Double the standard spreads of other popular brokers on all instruments at all times.

Stay away from this low quality market maker. Account opening - pain in the ass. Too complicated and long process. First you have to either speak with them on cam chat, or send them your documents by mail. Then pain in the ass starts by trying to actually log in to your account. Their chat shuts down when you swith pages on their website, so the support cannot navigate you throughout this process. I spent 1 hour on the phone with their support before I was finaly able to login to my newly opened account. All this takes days.

When I tried to open an account, I had to do a video identification, which is fine, but at first it would not connect, then they were to busy. When I finally got connected, I was interacting with someone that spoke English like a 2 year old. After which I was email personal questions that I would never answer, I reply that I would not answer these ridiculous questions and that I was declining them.

Before I had even finished opening my account I had a very rude phone call from a man trying to get me to finish opening my account or something. Was not feeling comfortable so tried to end the conversation instead was told if I could not deposit £1000 pounds right then I may aswell not open the account, or something along those lines his English wasn't great. Amazing the lack of good customer service.

For UAE Client, they have no live chat service and also no one pick phone call and if someone come on live chat then they do not provide any details or don't help on chat, just share support email details, then why they have live chat service. They have very bad withdrawal policy.

Bad experience with unethical agent. They are breaking the agreement but they don't want to take responsibility.