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Ukraine
DDeborah Ward Account Number: (342595xxx)
Feb 27 2019
Has anyone experienced a stop-out incident from this broker? I...

Has anyone experienced a stop-out incident from this broker? I mean my positions got closed automatically, not by me or margin call. I have asked the support team through a live chat, but have been providing me with responses that do not make any sense nor have they addressed the queries that I have raised. Should I complain to a regulatory body or did I do something wrong?

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Pakistan
BBenny Mcgee Account Number: (01293xxx)
Jan 10 2019
 
There are some server errors when I'm using a demo...

There are some server errors when I'm using a demo account. The good news is, I haven't experienced it during the two months I'm using a live account, which is a good thing. Although I've read that a lot of people experienced server errors during news releases, we'll just have to see. Despite that, there are several things that I don't really like. The commissions are too high, 20% of the profit when the trade is in earnings, but also when they are at a loss. I think it should be only at 10%. But the order executions are good, so there is that. Right now I'm still undecided whether to like IC Markets or not, so I gues for now I'll give it 3 stars.

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France
RRufus Burns Account Number: (76121xxx)
Dec 21 2018
 
IC Markets suddenly told me that I couldn't withdraw my...

IC Markets suddenly told me that I couldn't withdraw my money from 1 week prior. I don't know if it is real or a scam? As long as I know, there are no problems regarding this before. Everything seems to be going smoothly, although I have to say that my last transactions took a really long time.  But it still arrived in my account safely despite it taking longer than usual. I did try to contact customer support, but it took too long to answer. I wonder if anyone has experienced this lately? So far I think IC Markets is an honest broker.

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Canada
DDarryl Lawrence Account Number: (20983xxx)
Nov 21 2018
 
It's a good thing IC Markets has live chat features,...

It's a good thing IC Markets has live chat features, so I can quickly send a chat whenever I found something wrong happening with my traders. However, I do hope the team can replay sooner since it's really necessary sometimes. I mean, what is the point of having live chat features if they didn't replay quickly?

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France
MMarty Tyler Account Number: (15241xxx)
Sep 27 2018
 
Extra-Long Time Withdrawal Process

I never had any problem with IC Market until recently. I recently gain some profit and I want to withdraw it. Normally this is a very simple process in IC market, and it doesn't need the extra headache. But, for some reason, my withdrawal request was denied. I thought it was because I withdraw more than I usually did, so IC Market suspected something weird is going on. So, I informed the customer service, and soon my withdrawal was processed. But, it took an extra-long time for them to do it, the money arrives in my account after a month. That is unacceptable.

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United States
DDenise Wayne Account Number: (672310xxx)
Jul 19 2016
 
A few days ago I deposited some money in IC...

A few days ago I deposited some money in IC Markets. However, after 6 working days, the funds haven't appeared in my account. I was panicking and I looked around. I read a lot of comments saying how this brokerage took away their money and did other nasty things. I decided to contact their customer service and to my surprise, they are very accomodating. The funds finally arrived in my trading account. I also find that they executed orders really fast. Withdrawal is very smooth too. So far I don't experience what other people said about it. But again, I only trade small positions and most of those problems appear for traders who take big lots.

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Singapore
BBenjamin Maverick Account Number: (263018xxx)
Sep 11 2015
 
IC Markets has been one of the best signal providers...

IC Markets has been one of the best signal providers that I know of. This is why I keep trading with them for months. I think they were quite a good broker that has super-tight spreads and has great customer support. But, lately, I feel like there are a lot of changes inside the system that doesn't sit well with me. Not that there is anything wrong with that it's just that there was obviously a change of ownership and many noticeable data feed changes. even the customer service is not as good as usual now, it seems like whoever is behind the computer, doesn't understand anything about trading. They can't even fix the simplest problems and you cannot withdraw to your bank account for 60 days after depositing. However, I am still trading with them while also hoping that they will return to their original self.

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