FXCM Broker Testimonials

I wonder how I got so many phone call after registering woth FXCM. Seems like they are selling customer personal details. Beware guys.

They never accept my account and when I ask for my deposit back was completely ignored had to file a dispute with my bank. Stay away scammer brokerage.

First, the price is far, very far from the real price and that's making everything false. Also, this broker is very very slow when it comes to support. They're only good when it comes to deposit funds and after that you get no support.
Deposits are half of the time rejected for no reasons.
Very bad experience, wouldn't recommend it.

I've been an active traders since 5 years ago and not long until I joined FXCM. I have the different experience since I got email from them that my account had been terminated without reason. This is the worst example on how you treat your customer.

I have traded with FXCM for a long time and although there have been a few issues, overall they have been good. I have traded almost every day in that time. But recently when I placed a trade on the NZD/JPY at the price that was displaying on the FXCM trading station platform, I noticed nothing happened and it went into pending. I then check ed the charts to see that the price was vastly different to that which the trading station was reading, something like an 80 pip difference, I tried several times to cancel the trade whilst it was pending, but the system would not do that. I was really disappointed with the way they handle my complain. I have recommended 6 others to the company over the years as I have always trusted them, but the way they dealt with this issue was really poor.

I have made a deposit of $1000 when my usable margin dropped to 50% in order to avoid margin call by credit card. Normally it will appear in my account immediately due to FXCM website. However, this time it has never come. When I contacted FXCM customer support, they informed me that the new system will take few hours to 1 day for the fund to come, which hasn't been informed on the website nor email.
After that, they kept transferring me around and promised to ask the operation team to expedite my deposit.

My account is still locked since my first deposit, nobody replies my emails, I want my money back.

This company is as bad as its sound. I lost more than 40K with them and they never refund me. Don't deposit or trade there you'll loose big time.

Bad broker and has terrible trading conditions. Stay away everybody is staying away from them here in the USA.