Customer service operator is kind

Thank you!! Thank you so much for the customer support! You guys worked so hard and gave me the best possible outcome.
So a little background, I submitted a withdrawal request for my account. But for some reason, it didn't wet through. So I was panicking since it is a lot of money for me. I contacted customer service and they are so kind about it. Long story short, I get my money back. Thank you so much!