Testimonials

My money keeps getting stuck in my trading account, it's unreasonable. I can't withdraw it and I have been trying for months for this. I have asked the customer service but they are blaming my banks. They said the bank refuse to do it, but I find this odd since I have been using it for years. I don't know why they suddenly have problems with it.

At first, they will lure you in, pretending to be a great broker. And for a while they are, they have great spreads that stay consistent despite the market's condition. Even the order executions process was super smooth and quick. When I started, everything was perfect and suddenly the problems began. That sudden change occurred after I made profits several times. Suddenly their 'perfect' order executions change, it starts with a then they just don't execute my order. I thought something was wrong with my desktop, reloaded it and the pause was fatal for my deals. I ask them what is happening but they didn't give me a good answer. It's such a pity, they have all the potential of being one of the most innovative brokers, but they choose not to.

I trade with eToro for two years and apparently those time isn't worth anything for them. I recently moved to another country for a while due to work-related things. eToro doesn't have service for that country, then they forced me to close my positions which lost me a few thousand dollars as my picks weren't all in good standing at the time. Even when I tried to withdraw my fund they wouldn't let me do it. I had already stated that the account had been closed and asked that they send the funds elsewhere. Now, I've lost thousands of dollars because of their bad system.

Has anyone ever experienced this? I will explain it in chronological order.

Several weeks ago I deposited some funds for my MT4 account in IC Markets, but it didn't go through.

I contacted customer service and they said they will be doing something about it, but after a while, I receive no updates regarding the situation.

Because there are no updates, I send another email and I haven't received any answers about it.

How long does it takes to get an update? Will I ever see my money again? It's not much but it's about trust.

It's good that IC Markets have good spreads and affordable commission fees. But, there are several reasons that make me question this broker. For once, why do you let people deposit from skrill if you can't let them withdraw from it? It doesn't make any sense to me. I tried another withdrawal method but it was also full of troubles. Second of all, please reduce your slippage! It's insane how much I suffer only from slippage! It makes trading during super volatile markets more dangerous than it already is. Third, customer service is really bad, I don't think the team understands anything about trading despite my reasoning and explanations.

I can't believe the stunt they pull during the news release. They impose super high spreads for the majority of the major currency pairs which is around 100 pips to 200 pips. That of course sent me down to hell. I know that the market is super volatile at the time, but it's still insane. I trade the same pair on another broker and it wasn't that bad. Besides they do impose very terrible slippage that is approximately 10 seconds for delay of market execution on whoever had placed trades on the market. I confronted them, but they just wouldn't budge and keep saying nonsense. Should I move to another broker?

At first IC Markets seems like an ideal broker with a good raw account. They also process deposits and withdrawals instantly, which is great. But, after several months of trying this broker, I have to the conclusion that they do have several issues that they need to address. I tried their ECN account lately, and I found out that my order has been delayed, both entry and exit. Everyone in the industry knows this is a very important problem, it cost me small losses but still, losses are losses. I think they should switch to a DMA server to make sure all of the trader's positions can be open and closed instantly. This is a really serious issue for me, and I hope they would consider it.

I keep having problems with them. My withdrawal has been canceled and I can't withdraw, no refund was made, and despite follow-up inquiries from me, no one has replied to me. In my opinion, whoever handles the customer service training is doing a pretty bad job. I can understand if there are some technical problems but it doesn't seem to be the case.

It's been 4 weeks and I still haven't got anything new about my withdrawal process. I actually place a withdrawal request and it doesn't appear in my account until the next day. So I decided to contact the customer service but the operator only told me to wait. I thought there must be some error and that everything should be great soon. But, that wasn't the case so I guess I need to wait for something to happen, with no perspective from their end on how long I need to wait. This is something very disappointing because it makes something appear very clearly, they are a mess. I am very sure when it comes to clients' money management, you need at very minimum an SLA support system giving something solid to the customer to hang on to, at least a timeframe.

I can't open my account and all their server is down during the most important time! I understand the server must be working very hard and an error like this is no surprise. But, they should anticipate it and do something about it. This has happened more time once, I can't keep losing trades like this. Good thing I have another account in another broker.