Very disappointed in this broker. Last week I was trying out their platform. Not wanting to spend money too much, I only took a small position. I manage to gain a little profit. Feeling satisfied, I decided to withdraw that tiny amount. However, within a few hours, they sent an e-mail stating that they had deemed my transaction invalid and closed the account. I was appalled. I have never in my life experienced this.

First of all, I'd like to remind you that I am a very busy person. That means I get to travel a lot due to my full-time job and I rarely have time to sit and watch my laptop screen. Which is why I found XM mobile trading to be amazing. Their mobile platforms truly cater to someone like me. Excellent support team available through the app, emails, and back office team, though they some times give standard answers eventually they resolve it. Perhaps not exactly perfect, but hey, they work, right?

Does XM have ongoing promotions or a loyalty program? I know that a lot of people said that it's usually trash but I actually feel like I could make use of it. If yes, then I want to know where can I find any details about it. I don't actually find their websites easy to navigate tbh. I think that good loyalty programs can actually bring some sort of benefits for me.

Thank you so much, XM, for the quick response regarding my withdrawal request. I have some problems when I was trying to withdraw. But at first, I really didn't think of it because I though it was because this broker takes a longer time for withdrawal. But apparently, it was a huge problem lol. I was panicking (obviously), so I quickly contacted customer support. They immediately get on my problems and fix it.