Pepperstone vs FXCM: Which One is Better for You?


Pepperstone vs FXCM, which one is better? Both brokers are often compared to each other to find which one comes out to be the better one. What many traders may not comprehend is that the best choice may differ for every one of them, and there's nothing wrong with it. To make it easier for you to decide which one is the best between Pepperstone vs FXCM, here is the direct comparison:

Feature
Go to Pepperstone

Go to FXCM

Rating

General Rating 4.43/5
3.41/5
Trustpilot 4.6/5

rated by 1 users
2.7/5

rated by 44 users

General Information

Office(s) Australia, China, Kenya, Ukraine and United States Australia, Canada, Chile, France, Germany, Hong Kong, Israel, Italy, Japan, South Africa, United Kingdom and United States
Regulation ASIC 414530
BaFin, 151148
Capital Markets Authority of Kenya, 128
CySEC, 388/20
DFSA (Dubai), F004356
ASIC, 309763
CONSOB (Italy) 76
CySEC, 392/20
DMCC (Dubai), 31171
FCA (UK), 217689
ISA (Israel), 2
SFC (Hong Kong), AIM232
ESMA
Established 2010 1999
Minimum Deposit $200 $1
Maximum Leverage 1:500 1:400
Spread Variable Fixed
Commissions $7 $4
Minimum Position 0.01 lot 0.01 lot
Payment BPAY, Credit/debit cards, Neteller, PayPal, Skrill, UnionPay and Wire transfer Credit/debit cards, Neteller, Skrill and Wire transfer
Official Website Visit Pepperstone Visit FXCM

Account Variations

Segregated Account
Islamic Account
PAMM Account
Managed Account
LAMM Account
MAM Account
Forex Demo Account

Trading Requirements

Hedging
US traders are welcome
Requires sending documents via postal mail
Overnight interest rates (swaps)
Trading by telephone

Trading Features

Trading contests
Automated trading
Interest rate on funds
Bonus offers
Free education
Personal manager
Affiliate program

Trading Platforms and Complements

Mobile trading
Browser-based platform
Trading via API
One-click trading
Trailing stop
Pending orders
One-Cancels-Other (OCO) orders

Instruments Traded

Forex
CFD
Indexes
Spread betting
Gold & silver
Cryptocurrencies
Stocks
Binary options
Oil
Metals
Energies
Futures
ETF
Soft commodities
Options
Agriculture
Bonds

Customer Support

Website Languages Chinese, English, Russian Arabic, Chinese, English, French, German, Greek, Hebrew, Italian, Portuguese, Spanish, Swedish
Email Support
Call Support
Chat Support

Reviews

General Review Read Pepperstone Review Read FXCM Review
User Reviews

Drew Fabrizio

Aug 20 2020

I started with Pepperstone a couple of weeks ago. For the first time, everything seems fine, but it's just that their MT4 platform is really lagging during events. Also, their commissions are relatively expensive. It's not that they're not good, but their calculation with commissions and swaps really not my type.


Harley Cadwell

Aug 20 2020

I place my withdrawal on Saturday, then on Monday, I got the money. It's a relatively fast process. Looking forward to another withdrawal this week. Not much but glad I got the profit.


Ruby Pearce

Aug 20 2020

Such a great service and they have a good trading platform. I've been using Pepperstone for a while now and they keep improving its service in all different aspects.


Audrey Packman

Aug 20 2020

I'm very interested in cTrader. That's why I join Pepperstone, it's the main reason. I've been trading with them for a while with no issues. I took my withdrawal profit (unfortunately, not that much :D) 2 or 3 times a week and it takes 2 days max to processed.


Eugene Hackathorn

Aug 20 2020

At the start, the broker running very well. But the longer it lasts, the worse it gets. Found that there was no more credit card option for withdrawals and can only be paid to PayPal which charged with high fees. Compared to other competitors, you know that deposit and withdrawal fees are relatively considered. Fastest and cheapest is a good sign of customer service.


Hannah Creed

Aug 20 2020

Such a good Australian local broker which hard to find these days. Excellent for support. Hope you guys can improve your mobile app tools for quick deposit and withdrawal, and also for other customer service support.


Markus Shallow

Aug 20 2020

I think Pepperstone needs to re-training its customer service once in a while. Because some of their representation doesn't have a clue about their own regulations. They are not well informed.


Tucker

Aug 20 2020

I don't have any problem with Pepperstone right now. They are very helpful dan provides good insight on their Telegram channel. I don't have problems with withdrawing funds too. Keep up the great job.


Patrick Wilson

Aug 20 2020

Many said that they were dealing with a sudden abnormal spike in the spread on a daily basis during the first hour each day. Not to scare anyone, but I just want to alarm other users about this broker.


Dawson Miles

Aug 20 2020

My experience with Pepperstone was very pleasant. I can make a decent profit. There is no problem with the withdrawal process.


Liam Castwood

Aug 20 2020

So far, as a newbie on the forex trader, I don't have any problems with Pepperstone. They didn't hound me with phone calls, only called me to introduce themselves, and gave me an email to request assistance just in case I have any problems later. I am yet to make a withdrawal with Pepperstone but I will report back once I have.


Justin Franco

Aug 20 2020

I don't have an account on Pepperstone right now, however, their 24/7 service is excellent. I have lots of questions and they answer all of them. It is very clear that they help me to understand. The great first impression so far.


Elijah Barton

Aug 20 2020

Their spread is lower than the other brokers. They close your position with no warning at all. It was a sell order and they close it way above my SL for no reason, all in an open market. Their customer service is so so. Think twice if you want to invest in Pepperstone.


Tom Lucinda

Aug 20 2020

I have a pleasant experience with Pepperstone since have a live trading account. I made the account after more than a year building confidence over the demo account. I would like to see their Webinar based on the Ctrader platform. Looking forward to more content there since I'm not really used to MT4 or MT5.


Bennett Skylar

Aug 20 2020

So, I planned to trade temporarily with Pepperstone. Their platform is OK, but other brokers have better spreads. Their support is not terrible and pretty average. Also, I read some reviews and news about their data security. Apparently, their 3rd party leaks Pepperstone client's data. Data is very crucial for business these days, but to have a problem like this surely made me be aware of their circumstance.


Callum Olson

Aug 20 2020

Pepperstone is a good broker that offers a great platform base for all of its users. The support is okay tho.


Puff Hedgeton

Aug 20 2020

Their live support is amazing. I've been contacting them couple times since before I opened an account until now. They replied fast and answered all my questions. Pretty happy with the great experience.


Shayla Kumar

Aug 20 2020

Recently, I had an issue with the logging process to my account on MT5. But the customer service assists me until the issue is sorted. Now it's resolved and I'm very happy.


John Neymar

Aug 20 2020

Excellent support and help. Thank you very much. They have the fastest system to approve the process. I recommend this broker.


Janika

Aug 20 2020

Hello there, I had a great experience with broker Pepperstone. It's been a while with them. Their customer support is amazing. Even with someone with broken English like me, they still help me through the process.


Pam Yohanne

Jul 27 2020

I've tried the Pepperstone Broker. I have tried to compare it through demo accounts among all existing brokers.
I think this ECN broker has the thinnest spread. But what prevented me from opening a real account was the language barrier.
I'm worried if there are certain complaints where I have to complain, whereas the Live chat service can only be in English. English is not my first language. 


Ezhar

Jul 27 2020

What I like from Pepperstone, the trading technology is very modern, and the razor account for ecn trading is really raw spread, not manipulated


Joahn

Jul 27 2020

It's been a few years using this broker there are no obstacles. Just a small language barrier, can be helped right with google translate or something like that.

Razor ECN account is quite good, withdrawal to local bank is quite satisfying, 2 working days already liquid. so far quite satisfied with this broker


Davinne Atmar

Jul 27 2020

Between IC Markets and Pepperstone competing in terms of spreads. A minimum deposit of $ 200. And the winner is IC Markets broker Australia with the smallest spread in the world


Khaerul Anshar

Apr 9 2021

nice broker


Yutian Hao

Sep 8 2020

I wonder how I got so many phone call after registering woth FXCM. Seems like they are selling customer personal details. Beware guys.


Valentino Yang

Sep 7 2020

They never accept my account and when I ask for my deposit back was completely ignored had to file a dispute with my bank. Stay away scammer brokerage.


Whiplash

Sep 7 2020

First, the price is far, very far from the real price and that's making everything false. Also, this broker is very very slow when it comes to support. They're only good when it comes to deposit funds and after that you get no support.
Deposits are half of the time rejected for no reasons.
Very bad experience, wouldn't recommend it.


Jeremy Sullivan

Sep 4 2020

Decent broker, decent trade platform, had some service issues with them and would rate them as an average company.


Bernard L

Sep 4 2020

No issues with withdrawals and fast execution. I like the mobile app.


Willhelm Collins

Sep 4 2020

I'm not a fan of FXCM demo account. They almost don't have support on the desk session. Many times they are overloaded so I must wait like around 20 minutes to get answered.


Fitez Clavench

Sep 4 2020

FXCM spreads are not really that interesting, but I always have my money when I request a withdrawal. Tahye are dependable and seems to be the best broker out there.


Daniel Arledge

Sep 4 2020

Overall FXCM are worth using. But their website interface need to be updgraded. Also their spread could be have better offer.


Sasha

Sep 4 2020

They are actually a decent broker. But extra fees are too much for small traders and will take away your profit.


Ben Joseph

Sep 4 2020

I've been an active traders since 5 years ago and not long until I joined FXCM. I have the different experience since I got email from them that my account had been terminated without reason. This is the worst example on how you treat your customer.


Davey

Sep 4 2020

No complaints about this broker. Does what it says on the tin. Spreads are decent.
No deposit and withdrawal fees are always good to see and the customer service is very helpful.


Zyclone

Sep 4 2020

Excellent broker. I've never had problems withdrawing funds, everything works very well with its original Marketscope 2.0 platform, it's super complete and very efficient. They don't have limitation for pending orders too.


tc333

Sep 4 2020

I have traded with FXCM for a long time and although there have been a few issues, overall they have been good. I have traded almost every day in that time. But recently when I placed a trade on the NZD/JPY at the price that was displaying on the FXCM trading station platform, I noticed nothing happened and it went into pending. I then check ed the charts to see that the price was vastly different to that which the trading station was reading, something like an 80 pip difference, I tried several times to cancel the trade whilst it was pending, but the system would not do that. I was really disappointed with the way they handle my complain. I have recommended 6 others to the company over the years as I have always trusted them, but the way they dealt with this issue was really poor.


Basem4115

Sep 4 2020

I do respect all the opinions about this company even the negative ones, but in fact my experience was and still very good with them. My first account was in 2011 (UK Branch) and since then I leave for year or more and come back to the same company many times with ease. I lost money many time but it was my fault and lack of experience. I even recommended this broker to many friends of mine and no one faced any difficulties to withdrawal or even close their accounts. I wish all of you good trading and thanx FXCM.


Annie Bonnie

Sep 4 2020

I have made a deposit of $1000 when my usable margin dropped to 50% in order to avoid margin call by credit card. Normally it will appear in my account immediately due to FXCM website. However, this time it has never come. When I contacted FXCM customer support, they informed me that the new system will take few hours to 1 day for the fund to come, which hasn't been informed on the website nor email.
After that, they kept transferring me around and promised to ask the operation team to expedite my deposit.


BMTraders

Sep 2 2020

My account is still locked since my first deposit, nobody replies my emails, I want my money back.


Clara

Sep 1 2020

This company is as bad as its sound. I lost more than 40K with them and they never refund me. Don't deposit or trade there you'll loose big time.


MS Asad

Aug 29 2020

Good spreads withdrawl little delayed though, But got an apology call for the same so it is ok.


Eric S

Aug 25 2020

Bad broker and has terrible trading conditions. Stay away everybody is staying away from them here in the USA.


Rachmidah Wanda

Aug 23 2020

Hi i trade with fxcm close to 1 year now ! everything good ! one thing i don't like with fxcm is withdrawal time take between 2 days and 5 days that just to much !
i hope fxcm make withdrawal time faster.


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Which one has the better spread?

Considering that spread is a trading cost, the lower the spread, the better it is for traders. However, spread information among brokers is not easy to get, as not every broker transparently publishes their spreads data.

However, traders can still choose their ideal brokers by the type of their spreads. The most two popular types of spread are fixed and variable. The pros and cons between the two spreads can vary for every trader. In this case, Pepperstone provides their pricing with Variable while FXCM offers Fixed.



Pepperstone vs FXCM: Who hosts the best trading platform?

The trading platform is essential as you can't execute a trade without it. Additionally, trading platforms provide price charts and an assortment of analytical tools to help traders with their strategies.

To support their clients, Pepperstone enables trading with MetaTrader 4 (Limited with 30 days). The offer is supported with Mobile trading, One-click trading, Trailing stop, Pending orders. In comparison, FXCM provides trading with MetaTrader 4 (Limited with 30 days), Trading Station II (Limited with 30 days), MirrorTrader, NinjaTrader with the support of Mobile trading, Browser-based platform, One-click trading, Trailing stop, Pending orders.



Is Pepperstone or FXCM better in providing the trading instruments?

It is widely known that forex brokers offer other trading instruments other than currency pairs. The offer gives interesting choices for traders to explore other markets that may be proven beneficial for them and to diversify their trading portfolios.

In this case, Pepperstone supports trading with Forex, Gold & silver, Cryptocurrencies, while FXCM presents the ability of trading with Forex, Gold & silver, CFD, Oil, Indexes, Agriculture, Spread betting, Cryptocurrencies.

In conclusion, deciding the better broker eventually comes down to your consideration. If you are an active trader, it is better to choose a broker with a variable spread that is generally lower than the fixed one. For the trading platform, MetaTrader 4 is the standard choice for every trader. But if you want to have a different experience with a more advanced platform, choose the broker that provides alternative platforms. The same goes for trading instruments; if you want to try delving into different markets, seek for a broker with more options on trading instruments.

Looking for more references? Here are other comparisons related to Pepperstone and FXCM:

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