Pepperstone is a well-known broker that offers various excellent services, including easy deposits and withdrawals. Here's everything you need to know about it.

Pepperstone deposit and withdrawal

Forex trading is now more accessible than ever thanks to the existence of forex brokers and online trading platforms. Once you created a trading account, the only thing left before you can start trading is to learn how to fund your account. This includes how to make a deposit and withdraw funds from your account. As a Pepperstone user, you'll get access to your own Secure Client Area, where you can find all your deposit and withdrawal needs.

In this guide, we'll help you navigate deposit and withdrawal procedures in Pepperstone and explain everything you need to know about that matter.


Available Funding Methods

As a brief introduction, Pepperstone is a leading Australian-based broker that has been established since 2010. It offers access to over a thousand tradable assets, including forex pairs, CFDs, metals, indices, energies, and cryptocurrencies. Not only that, but the award-winning company is also known to offer various favorable trading conditions as well as excellent deposits and withdrawals.

At Pepperstone, there are a number of payment options that you can choose, such as:

  • Visa
  • Mastercard
  • POLi
  • Bank Transfer
  • BPay
  • PayPal
  • Neteller
  • Skrill
  • Union Pay

It is worth noting that some funding methods are only available in certain areas, so make sure to check the availability of your preferred method in your location before making a deposit.


Available Base Currencies

Pepperstone offers a good range of base currencies that you can choose from. The availability depends on the region that you are trading within. Here is the complete list:

  • USD
  • AUD
  • JPY
  • GBP
  • EUR
  • CAD
  • CHF
  • NZD
  • SGD
  • HKD

The base currency of your account won't impact your trading in any way. But even so, choosing the right base currency is crucial to avoid additional conversion fees and commissions when making deposits or withdrawals. To avoid high conversion fees, you can open multiple live accounts with different base currencies.


Pepperstone Deposit Rules

Before funding your Pepperstone account, there are some things that you should know.

  • All deposits at Pepperstone are free, but there might be additional fees such as conversion fees. You can avoid conversion fees by depositing with your base currency.
  • You are free to deposit as low as $0, but Pepperstone highly recommends a minimum deposit of $200 or equivalent in your base currency. The purpose is to make sure that you have enough capital to trade, especially if you use leverage.


Steps to Deposit Funds in Pepperstone

  1. Visit the broker's website and create a trading account. If you have registered before, simply log in to your Secure Client Area by using your email and password. Make sure that your account is verified before proceeding to the next step.
    Step 1

  2. Click on the "Funds" tab on the left side of the screen and "Add Funds".
    Step 2

  3. Choose your preferred funding method and the trading account that you want to fund.

  4. Enter the amount that you wish to deposit.

After that, wait for the funds to be deposited into your account. Keep in mind that the processing time may vary depending on the method you choose. You'll get an email confirming the receipt of the deposit from Pepperstone. Once the funds are reflected in your account, you'll be able to use them to trade or withdraw them to your bank account.


Possible Reasons for Failed Deposits

In some cases, your deposit request may be rejected and the deposit will fail. This is quite a rare occurrence, but it's possible due to the following reasons:

  • For deposits made via Visa and Mastercard, problems may arise because the client provided incorrect card details or because the transactional limit or daily limit of the card has been reached. Failed deposits may also occur due to fraud prevention or other safety measures imposed by the payment provider, which aim to protect clients from card abuse.

  • For deposits made via Skrill, Neteller, or PayPal, problems may occur because the client provided an incorrect account number, email, or identifying code. It could also happen because there are insufficient funds in the account. Contact the payment provider to confirm the issue.

If none of the factors above seem to be the problem, you can reach the broker by sending an email to [email protected] or using the Live Chat feature on the broker's website for a faster response.


Pepperstone Withdrawal Rules

After making some trades, you might want to cash out the funds from your account. This is where you need to make a withdrawal. At Pepperstone, you are allowed to withdraw at any time you want, but there are several things that you must understand, such as:

  • You can only withdraw up to 90% of your free margin on your account. To make sure of it, check the amount of your current free margin under the "Trade" tab in the MT4/MT5 trading platform or under the "Positions" tab on cTrader.
  • Withdrawals can only be made using the same method as the deposit.
  • Pepperstone doesn't charge any fees for making withdrawals, but there might be additional fees from the bank or service provider that you use.
  • Any withdrawal made after 21:00 (GMT) will be processed on the next day. Any withdrawal made before 07:00 (AEST) will be processed on the same day.
  • Funds can only be returned to a bank account with the same name as your Pepperstone trading account. In other words, withdrawals can't be performed by a third party.
  • Any withdrawal request will be automatically declined if you don't confirm it within one hour.
  • Each withdrawal method has a different processing time, so make sure to choose your payment method wisely. Bank Wire Transfer, for instance, can take up to 5 business days to process the funds.
  • Some withdrawal methods have a minimum withdrawal amount. You can check the amount in your Secure Client Area.


Guide to Withdraw Funds from Pepperstone

  1. Head over to Pepperstone's website and log in to your account.
    Withdrawal Step 1

  2. Go to the "Funds" tab and "Withdraw Funds" to find all of your withdrawal options.
    Withdrawal Step 2

  3. Select your preferred withdrawal method and enter your account credentials.

  4. You'll be sent a withdrawal confirmation email, which asks you to confirm the withdrawal request. You'll need to confirm the request within one hour by clicking the link embedded within the label "Accept Withdrawal".

  5. If your Pepperstone account has the 2-factor authentication (2FA) feature enabled, you'll need to enter the code from the authenticator app to confirm the withdrawal request.

  6. From there, you will be redirected back to your Secure Client Area, where you may or may not be asked to log in again. At this stage, your withdrawal status would've switched to Pending.

  7. You can check the withdrawal status by clicking the "Funds" tab. Select "History" and click the "Withdrawal" button. You'll be able to see all of your withdrawal requests as well as their current status.
    Withdrawal Step 7


How to Cancel Withdrawal Request

There are several ways to cancel your withdrawal request depending on the withdrawal status. If you haven't confirmed the withdrawal request, you can simply cancel it by clicking the "Cancel Withdrawal" button on your confirmation email, or you can just ignore the confirmation email. Unconfirmed withdrawals are automatically canceled after one hour.

If you have clicked the confirmation button, then the only way to cancel the withdrawal is to contact customer support. The easiest method to get a fast response is through the Live Chat service. If the withdrawal status is still pending, the cancellation can be processed instantly. However, if the withdrawal status has entered the processing stage, then it may not be possible to cancel the request because it indicates that the funds have already been transferred to the payment provider.


The Bottom Line

To sum it up, Pepperstone offers a wide ion of deposit and withdrawal methods, as well as account base currencies. You can fund your account using bank wire transfers or various e-wallets. Once you've made a deposit, you are free to place any trade with your account. Moreover, withdrawals can be made using the same method as the deposit. All deposits and withdrawals are generally free of charge, but make sure to check with your bank or service provider for additional fees. If you have any questions, feel free to contact Pepperstone's customer service via email, phone, or live chat.


Pepperstone is a multi-asset brokerage that offers Cryptocurrency, indices, forex, and many more. This broker is known for a highly-rated software solution, ultra-low fees, fast execution speeds of 30ms, and innovative Crypto products.