Negative balance protection refers to broker commitment to prevent negative balance from occurring on client's trading account. Which one can we call as forex brokers with negative balance protection?
Following the Swiss National Bank removal of Euro peg in January 15th, 2015, many traders suffer from negative balance. Some brokers decided to forgive their clients debts, but some other sought for payments as they themselves lost a substantial amount of funds in the event later known as Black Thursday. Since then, traders started to realize the value of brokers with negative balance protection.
Leverage trading opens up the possibility for negative balance to occur, because traders could owe more than the amount that are available in his balances. Seen from this perspective, worries over negative balance on forex trading account makes sense.
What is negative balance protection?
Negative balance protection refers to broker's commitment to prevent negative balance from occurring on client's trading account either by implementing certain Margin Call level, preventing client balances from dropping below zero, or broker's commitment to pardon negative balance. Such clause can also reassure us that the broker has sufficient capital and proper handle on risk management. Because of that reason too, some brokers advertised themselves for having negative balance protection as additional advantage while we usually can find such clauses within the broker's terms and conditions.
See also: How Negative Balance Protection Works?
Which one can we call as forex brokers with negative balance protection?
Generally, forex brokers pardon negative balance; but without saying so explicitly, we have no guarantee over what they will do if it happend. Therefore, it is safer to assume that forex brokers with negative balance protection is the ones that has written that clause in their broker-client agreement. In light of that, here is a list of some brokers that has pledged negative balance protection for their clients.
Trading by telephone
Islamic accounts available
As a multi-asset online brokerage, ThinkMarkets present a wide range of trading assets starting from Forex to Precious Metals, Commodities, Indices, Shares, and Cryptocurrencies. The Australian-based broker is established in 2010 and has since opened additional headquarters in London and throughout Asia-Pacific, Middle East, North Africa, Europe, and South America.
Average FX spreads for traders opening an account in ThinkMarkets start from 1.2 pips for the standard account, while ThinkZero provides the best trading experience with 0.1 pips spread. Still, traders may need to consider that ThinkZero applies commission from $3.5 per side for every 1000,000 trading volumes.
As a global online brokerage, ThinkMarkets operates under various financial regulatory institutions. For example, ThinkMarkets Australia is managed by TF Global Markets (Aust) Limited and is licensed by the Australian Financial Services as well as the Australian Securities and Investment Commission (ASIC) with ABN: 69158361561. On the other hand, ThinkMarkets UK is registered under the Financial Conduct Authority (FCA) by the company name of TF Global Markets (UK) Limited (number: 09042646).
ThinkMarkets consistently try to improve their trading environments with various advanced products. Automatic trading fans are provided with free VPS Hosting, while passionate traders who'd like to experience beyond MetaQuote platforms can try ThinkMarkets' proprietary platform called ThinkTrader.
The trading platform is available on 3 different interfaces specifically designed for Desktop, Tablet, and Mobile displays. Furthermore, customized tools such as 80+ drawing tools and indicators for technical analysis accessible even through Mobile screens would certainly provide a brand new trading on-the-go experience.
As far as market updates go, trading in ThinkMarkets would be accompanied with news from FX Wire Pro that is known for its strict policy toward upholding objective journalism and delivering critical, trusted information in real-time. Information segments covered by FX Wire Pro include Economic Commentary, Technical-level Reports, Currency and Commodities, Central Bank Bulletins, Energies and metals, together with Event-driven Flashes.
For payment methods, ThinkMarkets offer the gateway via bank transfer, credit card (Visa and MasterCard), Skrill, Neteller, POLi internet banking, BPay, and Bitcoin wallet.
All in all, it is safe to say that for a company that started business since 2010, ThinkMarkets is an accomplished broker in terms of legal standing and innovation in trading technology. As an additional safety assurance for traders, this broker underlines its commitment to provide a $1 million insurance protection program which is made possible by ThinkMarkets' insurance policy with Lloyd’s of London that protects clients' funds for up to $1 million in the unlikely event of insolvency.
One of Australian top broker, ThinkMarkets provides sophisticated online trading facility with license from Australian Securities and Investments Commission (ASIC), thus client funds are held in segregated accounts. It was established in 2010 as a typical ECN/STP broker which facilitates trading on various financial instruments spanned from forex pairs to indices and commodities CFD. An account can be opened in ThinkMarkets with a minimum deposit of $250, and traders can access up to 1:500 leverage.
Aside of guaranteeing negative balance protection, ThinkMarkets also promises low latency and fast execution, regardless if you trade manually or with autotrading. It makes sense as ThinkMarkets server reportedly is in the same location with their liquidity privider's, so it shall give you substantial advantage. Additionally, the Melbourne-based forex broker offers free forex VPS for automated traders who deposited a minimum of $2,500 of funds.
Further informations can be accessed through ThinkMarkets website.
Variable and Fixed
Islamic accounts available
Ever since its establishment in 2006, FxPro has successfully expanded to serve retail and institutional clients in more than 170 countries. Their head office is in London, UK.
FxPro UK Limited is authorized and regulated by the FCA since 2010. Meanwhile, other subsidiaries such as FxPro Financial Services Limited is authorized and regulated by CySEC since 2007 and the FSCA since 2015. Because of that, traders do not need to worry again about their funds safety. As a strong proponent of transparency, it established the highest standards of safety for clients' funds, as the company chooses to keep the funds in major international banks, fully segregated from the company's funds.
They always try to provide transparent and ethical practices across the global trading industry. In 2018, 74.65% of market orders were executed at the requested price while 12.8% of the client's orders were executed with positive slippage. Also, only 1.4% of all instant orders received a requote with 0.72% of them receiving better price when executed.
The total number of trades in FxPro has increased from year to year. In 2018, the number of trades achieves 53.6 million. Based on trust from their clients, FxPro received awards as Most Trusted Forex Brand UK 2017 by Global Brands Magazine. Besides, they became the first broker to sponsor an F1 team in 2008. There are around 60 UK and International Awards which had been achieved by FxPro.
They are committed to create a dynamic environment that equips traders with all the necessary tools for their trading experience. Opening an account in FxPro grants access to more than 250 CFDs on 6 asset types, including forex, shares, spot indices, futures, spot metals, and spot energies. They want to provide their clients with access to top-tier liquidity and advanced trade execution with no dealing desk intervention. The average execution time is less than 11.06 millisecond with up to 7,000 orders executed per second. Those advantages enable traders to benefit from tight spreads and competitive pricing.
Furthermore, FxPro is recognized as an innovative broker. The company allows its clients to enjoy a wide range of trading platforms, such as MetaTrader 4, MetaTrader 5, cTrader, and FxPro Edge. Web-based versions and mobile applications are also available so that traders can access financial markets at any time and anywhere.
Traders can choose platforms according to their needs. Fans of MT4 is provided with instant execution and easy-to-use trading platform. In this account, leverage is up to 1:500 and spreads start from 1.6 pips without commissions.
If traders want to get experience with more modern technology, traders should choose FxPro MT5 Accounts. In this account, spreads start from 1.5 and leverage is up to 1:500 without commissions.
Another type of accounts is FxPro cTrader. It is suitable for traders who give priority to the speed of execution with the most restrictive spreads compared to other account types'. FxPro cTrader is a powerful trading platform offering the best available bid and ask prices, with orders filled in just milliseconds. The platform also provides Market Depth and trading analysis tools. In this account, spreads start only from 0.3 pips. But, traders have to pay commissions $45 per $1 million traded (upon opening and closing a position) in forex and metals.
The key difference between MetaTrader 4, MetaTrader 5, and cTrader lies in the range of the CFD products that are available. The MT4 platform gives traders a chance to open positions on all of the 6 asset classes, whereas the MT5 doesn't support shares, and cTrader doesn't support shares and futures.
Besides 3 types of platforms above, trading in FxPro also enables access to FxPro Edge. This platform offers clients a new way to trade the markets in the form of spreads betting.
Each broker has pros and cons, and FxPro is not an exception. Aside from the advantages as explained before, FxPro has a high minimum deposit. Also, there are not many types of payment and withdrawal methods available at FxPro. Some types of methods even require traders to pay fees. However, it is still important to note that clients can trade forex, shares, indices, metals, and energies, with limited risk account at no additional cost in Fxpro
Regardless of the advantages and disadvantages, FxPro can be traders' choice as one of the best brokers with sophisticated technology. The company is suitable for traders prepared to trade with funds starting from $500.
Authorised and regulated by CySEC and UK FCA, FxPro has been in the business of providing forex trading services since 2006. They are known for their relatively low spreads and good customer service. Add that with negative balance protection, and you will find that many traders moved to join FxPro due to these advantages.
To open an account with FxPro, trader will have to deposit a minimum of $500 in either USD, EUR, GBP, JPY, or CHF. Later, trader can improve their financials by trade in a number of assets either manually, with PAMM, or utilizing algotrading. They put the highlight on technology that they have even built a set of tools specifically to support mobile trading and in shape of extensions for browsers.
Further informations can be accessed through FxPro website.
Trading by telephone
Islamic accounts available
Pepperstone was founded in 2010 by a team of experienced traders with a shared commitment to improve the world of online trading. Based in Melbourne, Australia, they grew to become one of the largest forex brokers in the world. If traders want to find a broker that provides low spreads, fast execution, and award-winning support, then the answer is Pepperstone.
Pepperstone has a strong legality guarantee because it has been licensed by the Australian regulator ASIC and FCA. Traders' funds can be deposited in segregated accounts at top Australian banks, one of which is the National Australia Bank (NAB). Therefore, the safety of funds is not a concern if a trader chooses to open an account in Pepperstone.
They succeeded in collaborating with 23 top banks to bring Bid to investors instantly via optical fiber. This allows all orders to be executed 100 percent automatically with low latency up to 0.05 milliseconds, without dealing desk intervention and requotes, as well as with super low trading costs.
Trusted by over 73,000 traders around the world, Pepperstone processes an average of USD12.55 billion of trading volumes every day. Because of that, they have many awards such as:
- The Best Global Forex ECN Broker 2019 and Best Forex Trading Support-Europe
- Best Australian Broker and Best Trading Platform 2018 by Compareforexbrokers.com
- Best Forex ECN Broker, Best Forex Trading Support, and Best Forex Trading Conditions by UK Forex Awards 2018
With the many rewards gained, Pepperstone hopes to attract more and more traders from all over the world. The rising performance of Pepperstone is not only due to the super-tight spreads and fast execution that it provides, but also because many traders are interested in trading with deposits in currencies other than US Dollars.
For this reason, Pepperstone is one of the most market-responsive brokers because it is willing to accept deposits in 10 currencies, which include AUD, USD, EUR, CAD, GBP, CHF, JPY, NZD, SGD, and HKD.
Trading in Pepperstone would allow traders to choose between 11 trading platforms: MT4 for desktop, MT4 Mac, MT4 iPhone, MT4 Android, MT4 iPad/Tablet, MT5, WebTrader, cTrader WebTrader, cTrader cAlgo, and cTrader Mobile. The choice of trading platforms may seem confusing to novice traders, but actually, it is very useful because it has fast execution.
When trading forex, traders can enjoy raw spreads from 0.0 pips on Razor accounts, over 61 currency pairs, and commission-free account funding on a wide range of deposit options. In addition to currency pairs, Pepperstone provides many types of trading instruments, including CFDs for indices and shares, commodities, and cryptocurrencies.
Instruments in commodity trading are pretty much diversified. Not only metal, gold, and silver, but traders can also trade with soft commodities such as cotton, sugar, coffee, cocoa, and orange juice. Pepperstone also provides trading on energy (oil and gas).
There are two types of accounts provided by Pepperstone, namely Razor accounts, and Standard accounts. If you area beginner, it is recommended to choose a Standard account with an average EUR/USD spread of 1.0-1.3 pips and free commission.
Those with particular trading styles such as scalpers and algorithmic traders may enjoy the lower cost setup traditionally seen in a Razor account, with a commission from AUD7 round turn of 100k traded. The initial deposit starts at USD200 with a minimum lot of 0.01 (micro) and 1:500 leverage.
As a Pepperstone client, a trader can fund and withdraw with alternative methods including Visa, Mastercard, POLi internet banking, bank transfer, BPay, PayPal, Neteller, Skrill, and Union Pay.
If you are new to trading or looking to practice your trading strategies in a risk-free environment, you can create Demo Account in Pepperstone. But if you are an experienced trader or prefer to learn by doing, Pepperstone provides a Live Account that allows you to trade with live executions and pricing.
Traders can also follow and copy strategies from popular traders using third-party services while learning how to improve their trading abilities. Pepperstone has partnered with a range of social trading platforms that traders can choose from, such as Myfxbook, ZuluTrade, Mirror Trader, MetaTrader signals, and Duplitrade.
Known as one of Australia's top broker, Pepperstone offers negative balance protection along with razor-thin interbank spreads and STP/ECN processing. An account can be funded with a minimum amount of $200 either in AUD, USD, NZD, CHF, GBP, EUR, JPY, SGD, or HKD.
Pepperstone is regulated and licensed by ASIC and welcome all trading styles that are commonly used among traders, such as hedging, scalping, and expert advisor. Still, compared to ThinkMarkets and FxPro that offer leverage up to 1:500, Pepperstone can only give slightly lower leverage, that is up to 1:400.
Further informations can be accessed through Pepperstone website.
Variable and Fixed
DFSA (Dubai), F003511
Trading by telephone
ActivTrades is a globally esteemed CFD broker that was founded in 2001. After establishing in Switzerland, ActivTrades made strategic arrangements to move to London. From this prime location, it was able to meet the need of vast markets including Europe, Asia, and South America, and gained rapid global appeal. Since then, ActivTrades has continued to expand and now has additional offices in Milan, Sofia, and Nassau.
The company is authorized and regulated by the FCA and is a member of the Financial Services Compensation Scheme. Under FCA regulation, ActivTrades fully implements enhanced segregation of clients' money. The safety of funds will be guaranteed as ActivTrades ensure the funds up to 1 million Pound Sterling.
ActivTrades is known for its reliable customer support. Customer service is provided 24/5 by telephone or fax to the UK office or by email. An online form for inquiries is also available as well as Live Chat. Support is offered in 12 different languages.
Because of that, the company gets awards such as Best Online Trading Service by ADVFN International Financial Awards, Best Customer Support by Agence IAT Grand Prize Excellence, and Best Customer Service by DKI & Euro am Sonntag. Besides, ActivTrades is also crowned as Most Trusted Forex Broker by MENA Forex Show and Best Forex Broker by Le Fonti.
It provides more than 500 CFDs on Forex, indices, commodities, shares, and ETFs. Clients can trade currency pairs with tight spreads from 0.5 pips and maximum leverage of 1:30. ActivTrades ensures all clients' trades to be executed at the best available price and with no re-quotes.
This broker does not charge any commission on foreign exchange trading. Their execution is fully automated and void of any dealing desks, ensuring that there is no human intervention on clients' trades.
Trading with ActivTrades is a gateway to major global indices around the world, including Nasdaq, Dow Jones, Euronext, FTSE, and many more. Traders can trades indices with spreads from 0.23 points. For commodity CFD trading, spreads are presented as little as 0.005 points.
One of the most detailed features at ActivTrades is the separate outlines for each market. Forex, commodities, indices, and share has their overview, timetables, margin listings, and spread table.
After registering for an account in ActivTrades, clients can choose a platform from three types that are provided, including ActivTrader, MetaTrader 4, and MetaTrader 5. The company designed the ActivTrader platform to utilize the latest technology and advanced functionalities to create an immersive trading experience. All variants of platforms can be accessed by mobile, tablet, and desktop usage.
There are many tools offered for use on the trading platform, including SmartOrder, SmartLines, SamartCalculator, SmartTemplate, SmartForecast, SmartPattern, and Pivot Points Indicator. With these tools, ActiveTrades can help clients to have advanced trading speed, precise execution with no delay, and ease clients' identification in locating entry points for buy and sell orders.
Trading education becomes a priority in ActivTrades. There are many variants of education methods that traders can choose. Besides a weekly webinar and ongoing seminars, the company offered an updated economic calendar and consistent market analysis.
Video tutorials on all of the tools and platforms are available without the need to register for a trading account. Furthermore, the personal one-on-one online training scheme provides a comprehensive learning experience tailored to suit each traders' needs.
Deposit and withdrawal requests can all be done from the trader's area. They accept various payment options to fund including bank transfer, credit/debit card, Neteller, Skrill, PayPal, and Sofort.
From the review above, education and customer support are the main priorities in ActiveTrades. This broker is suitable for traders who prioritize these two aspects. The company also has an FCA regulation that strengthens its reputation as a reliable broker.
ActivTrades facilitates forex trading for both retail individual and institutional clients. Retail traders will never experience overdrawn in their ActivTrades accounts, as they pledge Losses cannot exceed your deposits. Additionally, client funds are insured up to 500,000 pounds, more than what the UK financial services guarantee via FSCS scheme.
Required starting capital in this broker is comparably lower than other brokers in this list at 100 pounds, although leverage is limited at 1:400. With that balance, traders can buy and sell many kinds of assets and enjoy the trading facility under UK FCA regulation. Beside of that, if you are interested to be ActivTrades institutional partner, there are some tempting offer stand.
Further information can be accessed through ActivTrades website.
For better comparison, here is the side-by-side observation of the four brokers above:
rated by 79 users
rated by 131 users
rated by 916 users
rated by 598 users
|Office(s)||Australia, Japan, South Africa and United Kingdom||Bahamas, Cyprus, Monaco, United Arab Emirates and United Kingdom||Australia, China, Kenya, Ukraine and United States||Bahamas, Italy, Luxembourg and United Kingdom|
FCA (UK), 629628
FSA (Japan), 19/02/2021
FSCA (South Africa), FSP No 49835
DFSA (Dubai), F003333
FCA (UK), 509956
FSCA (South Africa), 45052
Capital Markets Authority of Kenya, 128
DFSA (Dubai), F004356
|DFSA (Dubai), F003511
FCA (UK) 434413
|Minimum Position||0.01 lot||0.01 lot||0.01 lot||0.01 lot|
|Payment||BPAY, Credit/debit cards, Neteller, PayPal and Skrill||Credit/debit cards, Neteller, PayPal, Skrill, UnionPay and Wire transfer||BPAY, Credit/debit cards, Neteller, PayPal, Skrill, UnionPay and Wire transfer||Credit/debit cards, Neteller, PayPal, Skrill, SOFORT and Wire transfer|
|Official Website||Visit ThinkMarkets||Visit FxPro||Visit Pepperstone||Visit ActivTrades|
|Forex Demo Account|
|US traders are welcome|
|Requires sending documents via postal mail|
|Overnight interest rates (swaps)|
|Trading by telephone|
|Interest rate on funds|
Trading Platforms and Complements
|Trading via API|
|One-Cancels-Other (OCO) orders|
|Gold & silver|
|Website Languages||Arabic, Chinese, Czech, English, German, Greek, Indonesian, Italian, Malay, Polish, Portuguese, Spanish, Thai, Vietnamese||Arabic, Chinese, Czech, English, French, German, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Urdu, Vietnamese||Chinese, English, Russian||Arabic, Bulgarian, Chinese, Dutch, English, French, German, Hungarian, Italian, Portuguese, Russian, Spanish|
|General Review||Read ThinkMarkets Review||Read FxPro Review||Read Pepperstone Review||Read ActivTrades Review|
JaxonSep 20 2020
After a couple years trading with other brokers it has is refreshing to be dealing with an honest, professional team. Their support team is very friendly and responsive. I would recommend ThinkMarkets to any trader.
AddisonSep 20 2020
I lost hope after they closed all my profiting trades and when I check the trading history, there's no trades showing up it like I didn't open any trades. When I talked to live support they said I had trades opened but they were all closed because of margin call. That's really wierd and suspicious.
KarenSep 20 2020
So many questions about this broker. After a few good trades the broker encouraged me to increase my account balance. He then reccomended some trades in silver tipped by their expert in commodities. I questioned the trade size but was assured it was safe. Then the trade was stopped. I wonder whether this breaches the code for treatment of retail clients.
GabrielSep 19 2020
I read online reviews that think markets customer service is poor. But when I tried to connect with them, I connected within 1 minute. The representative assisted with every questions I had.
CarterSep 18 2020
ThinkMarkets is one of the best brokers going around, they are a hidden gem given they aren't well known. They have consistently good spreads and execution, currently doing a lot of indices thru them, DAX (GER30) being my bread and butter. I've moved on from another broker who offers tighter spreads but very very poor fills. I didn't have time to be complaining after every poor fill or chasing them up to process my withdrawal request so I shopped around. ThinkMarkets has been a breath of fresh air and great for me. They get my vote of approval.
WyattSep 16 2020
Excellent suport and human quality and service to client. Hoping really a fluently proccess of fundings and other optimizations related to customer services.
BellaSep 16 2020
I am familiar with many trading companies and what they offer and was happy to see ThinkMarkets and on TV a few days ago before the Presidents speech, I felt excited to see a trading company advertised on TV and was ready to dive right in but couldn't only because I found out that they dont have negative balance protection for South African. I'm so sad I hope that this can change in the near future, I would love to be a customer.
HannahSep 14 2020
very good broker.
ZoeySep 13 2020
RileySep 12 2020
Super quick withdrawals which is a pleasant change from my other brokers that hold up my withdrawals for all sorts uncomprehendable reasons.
SalmanSep 11 2020
I have an issue with my account and trading platform. Then after contacted their support, not waiting for a long time, my problem is solved. Such a good work.
Gigi MSep 11 2020
They have been very good to me. I started trading with ThinkMarkets because they were the only broker who offered cryptocurrencies trading but now I am also trading FX and Metals. Very convenient to have everything in one place.
S. PeterSep 11 2020
I have been trading with Think Markets.
Reneer SSep 11 2020
Fast withdrawals and good execution. Platform always up in news etc. They are super.
MaynakasSep 11 2020
I was encouraged to share my opinion as the last reviewer has some issue with withdrawal as well so I feel not alone with the issue.
Lily AllenSep 13 2020
Opened an account to trade stock CFDs, i thought they must have had a promotion on as they do not charge any commissions what so ever for trading stocks. I did contact one of their reps and they confirmed that commission free on stocks was here to stay. It's great, i can trade as little or as much as i want without getting hit with commission tickets and go long or short. For the past month I've been day trading US stocks, the volatility has been great and i can be in and out of trades all the time. They do need to increase the number of stocks they do as it is limited to the big names only. I've also started hedging via their US indexes, still trying to find the perfect strategy!
qazwsxedc46Sep 13 2020
When it comes to spreads, they are no 1. They have an amazing suppor too. I have no issues with them until now.
Camilla HSep 11 2020
I have a mini account for testing trading strategies, for about 2 years everything went very well. Recently I faced a problem with some orders opened at unrealistic prices, followed by huge slippages for S/L. I completed a request for investigation, promptly and fairly they confirmed that the trades were erroneously opened due to AUDUSD spike and they refunded me. I stopped trading just because it wasn't suited, I mostly placed buy stop orders that were risky at spikes.
BartonSep 11 2020
I heard that if you start to complain to this broker, you'll know that they are actually certified from countries in Bermuda, not FCA, AFCA, etc.
Jessica WangSep 11 2020
It has been a good experience and profitable trades with ThinkMarkets. That I did is I just followed my plan and risk management. Kindly advise you that you need to be educated or just find a good signal provider
EikoMar 26 2021
I like fxpro. Spreads are quite good. A lot of currency pairs. No issues with platforms and execution, good customer support. Withdrawals in one-two days. The Demo version is also very good. I think it is one of the most trustworthy and convenient brokers on the market.
Damian ColeSep 10 2020
over all a good offer and well supported broker. no real issues just not a fan of the lay out and style as i find it hard to navigate around. good leverage and timely response for support
john38aSep 9 2020
brokerage offers fast orders execution, as I understood that's because some orders are filled inside the company and the rest that haven't find pair is delivered to the market
Julian GillardSep 8 2020
i think fxpro has a unique spread, fxpro with their unique raw spread (ECN) i made so much profit. i will always recommend fxpro. One negative for FxPro is the absence of guaranteed stop‑loss orders. Some brokers offer this feature for a fee, but this is not offered by FxPro at all.
Sulaiman JSep 7 2020
hello, actually FXPRO is not a good broker, they stay good if your balance is less than your deposits, when going up with your balance they start to play against you by elevating the spread markedly ( in times of NO news
McNair SullivanSep 6 2020
Support is good and responsive, I like the ability to access the platform from my mobile and pc, withdraws take around 3 days on average which is ok. I don't like the lack of assets and spreads on some assets are quite high. Overall great!
Clara JasmineSep 5 2020
fxpro seem to have a great advertinsing method to bring you in. however i have serious delays with withdrawing winning amounts. on average it takes 4 weeks. especially via wire transfer.
BanoSep 4 2020
They have good customer support. if you have a problem that can be handled, they solve it within short time. Money withdrawals flawless. The only problem is more than average spreads. Other than this, no problem.
James HideonSep 4 2020
FXpro are not a proper Forex broker. They only like losing traders. As soon as you win big they freeze your account & stop you withdrawing funds. They should be avoided. Beware.
NinaSep 3 2020
i ll give fx pro a good remark, i have been trading with them for a long time execution is excellent, though they have issues at times during news. when i ever i withdraw it takes about 7 working days to reflect in my account. formally it was three days. i really enjoy trading with them
Felton FlakesSep 2 2020
I used fxpro for 6 months then I closed my account after gaining profit. Withdrawal process takes 2 days on my bank account. Trusted broker.
SherpaSep 1 2020
I have FXPro MT4 floating spreads account now but I've started with fixed spreads and had to switch later. Fixed spreads and 0 commissions were a good deal. Overall the experience with the broker is nice and I don’t see much of a reason to complain. They support various trading platforms, tons of assets, have got a reliable regulation, which is very important imo.
CharlesAug 31 2020
I can’t claim the promotion on ultrafast executions are true, because I simply don’t understand how I can measure this parameter. It’s good enough that the market orders don’t slip. Their full transparency of orders executions is excellent. That was pleasant to get explanations on internal order flow in the company and most importantly the explanations were written in a normal language so it's eady to understand.
Harry JonesAug 30 2020
My contact details are being misused. Since I signed up for a demo account, I get daily calls from different national and international phone numbers from people with bad pronunciation to sell me something dubious. This is not a reputable broker.
BellaAug 29 2020
I am now having constant phone calls (most days) from 3rd parties telling me they are Fxpro - Bloomberg etc should pull any association - these guys are crooks and up to no good... Please stay away and keep safe.
KhanAug 28 2020
As soon as you register you start getting unsolicited calls from 3rd party call centers in India offering trading products.
CammeliaAug 27 2020
I don’t why this broker don’t allow hedging. In this days???? This is clearly to try and raise more transaction costs (spreads/commission).
GregAug 26 2020
One of the definite pros of the broker is the speed and reliability of executions. They do a great job in this area of their responsibilities. I'm really pleased with the fills I get here. The support of a cTrader platform is excellent. They’ve got excellent trading conditions for cTraders and IMHO the platform itself is definitely beating Metatrader by all the key features.
Andy BryneAug 25 2020
Recommended by one the traders I know and so far I don't have any regrets about following the advise. The other apps I've tried before were very unstable even in demo-mode. Here both demo and live work perfectly well, which I'm quite happy about.
John MillerAug 22 2020
Please stay away from this company. They keep calling me from different numbers. Over the last 3 days they have called several times a day with agressive sellers. Told them I have no interest. Wrote support - asked them to delete my account. No effect.
Nanda JamesAug 11 2020
I loss money, but I won't blame the brokers. They wd and depo process is easy.
Baba TraderJul 24 2020
I want to review my flagship broker FXPRO because I think this broker is quite satisfying!
First, I'm impressed with the performance of the MT4 platform. Second, the withdrawal only takes 30-40 minutes. Third, the query is small and the execution of the SL is exactly what I stated. This broker's disadvantages may only be on the spread. I hope FXPro makes something new in terms of spread.
Abraham JechtJul 24 2020
I'm happy with a broker that offering floating spreads with competitive quotes. I rarely know about FXPro, but at other brokers, many say that if there is news, the spread can widen crazily to 60-80 pips. Woww
TatianaJul 24 2020
I have 2 accounts, one at FXPro and the other at InstaForex
For almost 4 years, both deposits and WD are easy, maximal within 24 hours
FXPro spreads are volatile, but for a minimum lot of 0.1 equivalent to 1 USD per pip, while Insta spreads are fixed 3 pips and lots 0.001 is equivalent to 0.001 USD.
Drew FabrizioAug 20 2020
I started with Pepperstone a couple of weeks ago. For the first time, everything seems fine, but it's just that their MT4 platform is really lagging during events. Also, their commissions are relatively expensive. It's not that they're not good, but their calculation with commissions and swaps really not my type.
Harley CadwellAug 20 2020
I place my withdrawal on Saturday, then on Monday, I got the money. It's a relatively fast process. Looking forward to another withdrawal this week. Not much but glad I got the profit.
Ruby PearceAug 20 2020
Such a great service and they have a good trading platform. I've been using Pepperstone for a while now and they keep improving its service in all different aspects.
Audrey PackmanAug 20 2020
I'm very interested in cTrader. That's why I join Pepperstone, it's the main reason. I've been trading with them for a while with no issues. I took my withdrawal profit (unfortunately, not that much :D) 2 or 3 times a week and it takes 2 days max to processed.
Eugene HackathornAug 20 2020
At the start, the broker running very well. But the longer it lasts, the worse it gets. Found that there was no more credit card option for withdrawals and can only be paid to PayPal which charged with high fees. Compared to other competitors, you know that deposit and withdrawal fees are relatively considered. Fastest and cheapest is a good sign of customer service.
Hannah CreedAug 20 2020
Such a good Australian local broker which hard to find these days. Excellent for support. Hope you guys can improve your mobile app tools for quick deposit and withdrawal, and also for other customer service support.
Markus ShallowAug 20 2020
I think Pepperstone needs to re-training its customer service once in a while. Because some of their representation doesn't have a clue about their own regulations. They are not well informed.
TuckerAug 20 2020
I don't have any problem with Pepperstone right now. They are very helpful dan provides good insight on their Telegram channel. I don't have problems with withdrawing funds too. Keep up the great job.
Patrick WilsonAug 20 2020
Many said that they were dealing with a sudden abnormal spike in the spread on a daily basis during the first hour each day. Not to scare anyone, but I just want to alarm other users about this broker.
Dawson MilesAug 20 2020
My experience with Pepperstone was very pleasant. I can make a decent profit. There is no problem with the withdrawal process.
Liam CastwoodAug 20 2020
So far, as a newbie on the forex trader, I don't have any problems with Pepperstone. They didn't hound me with phone calls, only called me to introduce themselves, and gave me an email to request assistance just in case I have any problems later. I am yet to make a withdrawal with Pepperstone but I will report back once I have.
Justin FrancoAug 20 2020
I don't have an account on Pepperstone right now, however, their 24/7 service is excellent. I have lots of questions and they answer all of them. It is very clear that they help me to understand. The great first impression so far.
Elijah BartonAug 20 2020
Their spread is lower than the other brokers. They close your position with no warning at all. It was a sell order and they close it way above my SL for no reason, all in an open market. Their customer service is so so. Think twice if you want to invest in Pepperstone.
Tom LucindaAug 20 2020
I have a pleasant experience with Pepperstone since have a live trading account. I made the account after more than a year building confidence over the demo account. I would like to see their Webinar based on the Ctrader platform. Looking forward to more content there since I'm not really used to MT4 or MT5.
Bennett SkylarAug 20 2020
So, I planned to trade temporarily with Pepperstone. Their platform is OK, but other brokers have better spreads. Their support is not terrible and pretty average. Also, I read some reviews and news about their data security. Apparently, their 3rd party leaks Pepperstone client's data. Data is very crucial for business these days, but to have a problem like this surely made me be aware of their circumstance.
Callum OlsonAug 20 2020
Pepperstone is a good broker that offers a great platform base for all of its users. The support is okay tho.
Puff HedgetonAug 20 2020
Their live support is amazing. I've been contacting them couple times since before I opened an account until now. They replied fast and answered all my questions. Pretty happy with the great experience.
Shayla KumarAug 20 2020
Recently, I had an issue with the logging process to my account on MT5. But the customer service assists me until the issue is sorted. Now it's resolved and I'm very happy.
John NeymarAug 20 2020
Excellent support and help. Thank you very much. They have the fastest system to approve the process. I recommend this broker.
JanikaAug 20 2020
Hello there, I had a great experience with broker Pepperstone. It's been a while with them. Their customer support is amazing. Even with someone with broken English like me, they still help me through the process.
Pam YohanneJul 27 2020
I've tried the Pepperstone Broker. I have tried to compare it through demo accounts among all existing brokers.
I think this ECN broker has the thinnest spread. But what prevented me from opening a real account was the language barrier.
I'm worried if there are certain complaints where I have to complain, whereas the Live chat service can only be in English. English is not my first language.
EzharJul 27 2020
What I like from Pepperstone, the trading technology is very modern, and the razor account for ecn trading is really raw spread, not manipulated
JoahnJul 27 2020
It's been a few years using this broker there are no obstacles. Just a small language barrier, can be helped right with google translate or something like that.
Razor ECN account is quite good, withdrawal to local bank is quite satisfying, 2 working days already liquid. so far quite satisfied with this broker
Davinne AtmarJul 27 2020
Between IC Markets and Pepperstone competing in terms of spreads. A minimum deposit of $ 200. And the winner is IC Markets broker Australia with the smallest spread in the world
Amelia CafieroOct 7 2020
Good company and everything is awesome. They halp me so much and are so kind.
LangOct 6 2020
They are good with Chinese. Thumbs up. Because English is not my 1st language.
BellindaOct 5 2020
Everytime I contact on live chat, they give me the solutions and help so next time I can do the problem myself without going through support over and over again.
shortOct 4 2020
Professional, friendly and excellent service
Yellow ButterflyOct 3 2020
It was okay for the start. I would choose other brokers with the knowledge nowadays! Customer service was always good.
xxJoannaxxOct 2 2020
This company is different they mix respect with simplicity, modesty, courtesy, and expertly. This what made feel very proud and confidence to be one of the participants in this company.
Nathan DawkinOct 1 2020
Great spreads but most impressive was how quickly you are able to transfer funds between trading a/cs with different base currencie
James ScottSep 30 2020
Very happy with all the services, also the prepaid master card, the help in setting up different accounts etc. and not to forget the super fast chat service.
JaneSep 29 2020
Traded with them 2 years ago and everything was great until now.
MilaSep 28 2020
I've been happy with ActivTrades and never had any problems. I guess inexperienced traders have the tendency to blame the broker for their losses. ActivTrades' support is good, platforms are well developed and have regular updates with new features added, they do live webinars and events. I'd recommend them, really. Also they were one of the most popular brokers when i was searching for one.
Jasmine ElleSep 27 2020
Excellent broker, my number one! Quick execution of orders, no problem with cash withdrawal. Rich education center, great services. I highly recommend!
VincentSep 26 2020
I've been trading with ActivTrades for nearly 5 years, and that I am very content of their service. There is one thing I actually like about this broker is their enhanced client protection scheme. In general, I've got no problem to date, fast execution. Funds and withdrawals are with none problems. Sensible choice on behalf of me.
Julian RayeSep 25 2020
I’m unaccustomed this broker but lately, it's been so good. I changed for this broker thanks to low spreads and margin levels up to 1:400, allowing me to thrive with my scalping strategies. Low latency plus zero requotes and that I can fully depend upon the 24/5 support, on behalf of me vital because I trade Asian session. they're also regulated by the FCA.
Bruno WalkerSep 24 2020
I like this broker. Great services, excellent order execution, good spreads, many educational opportunities, effortless withdrawal of funds. They get thumbs up from me.
joker85Sep 23 2020
Brokerage makes it very difficult to create withdrawals, I have been quite 24 hours with a withdrawal processing for Neteller, until I lose my patience and cancel it. I made another and it'll be 24 hours, besides they are doing not let me take the entire money using only 1 method of withdrawal, put an excessive amount of difficulty.
ZidaneSep 22 2020
Just to slow with the KYC procedure documents. After deposit they rummage around for reason to permit you trading. Withdrawal request placed. It'd take ages to induce the money back. Demo leverage up to 400. Real account only 1:30.
Devina KhamidSep 21 2020
Support is slow when it involves elicit reports, tax, etc. Some recurrent connection problems at London servers. Slow execution times are bad for professional clients, about 200-400 ms!!! (As I traded first as retail and later as Pro I've found this unacceptable difference).
Irwin JonesSep 20 2020
Deposit and withdrawal are fast with no commissions under SEPA territory. Swaps are reasonable. Few slippage. Fast excution times under ESMA
Albert SutomoSep 5 2020
Their document process is pretty slow. After deposit they search for reason to to allow you trading. Withdrawal request placed. It might take ages to get the money back. Their condition on demo and live account didn't sync. Demo up to 400 but real only 30. The difference is too big.
Salma NessSep 11 2020
Trading with them since 2 years ago and everything was great. Been trying other broker also but I got scammed. Now I am using activTrades only.
|Open Real Account||Open ThinkMarkets Real Account||Open FxPro Real Account||Open Pepperstone Real Account||Open ActivTrades Real Account|
Negative balance protection is an especially important character to be sought after for forex traders who utilized high leverage. In this sense, it is a good thing that the brokers mentioned above are not offering sky high leverages but more moderate ones. OANDA is also one of the forex brokers providing negative balance policy with no high leverage,
If you are a fan of autotrading and wary of the robots making you lose more funds than you have on hand, it will be good to consider joining the aforementioned brokers. Still, they are not simply forex brokers with negative balance protection; they come along with other terms and conditions that you may be hesitant to accept, so make sure to read carefully before agreeing to anything. After all, it is one of the most important aspects to check when choosing the best forex broker.