Did FBS cheat on me?

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M Mehtab Ali

Apr 17 2023

Account Number: (241619xxx)

FBS broker cannot hit SL which SL you . Today I set 2036 SL on buy trade with gold and they closed my trade at 2034.56. They gave me 15 pip extra loose. Here is a screenshot.

Full name MEHTAB ALI
Account no 241619408
Date and time 14/4/2023 time 11:07
Ticket number
1720115074
1720117192
1720117631

And when I complain, the FBS support cannot help me.

R Rico

Official Response

Jan 17 2024

@Mehtab Ali:

Further Assistance Required: FBS Trading Inquiry

Hello,

Thank you for reaching out to us regarding your trading concern with FBS. We understand this is an important matter, and we are here to assist you.

To address the specifics of your trading issue, we kindly request you provide more detailed information. We recommend submitting your claim via email to [email protected] for a thorough investigation and resolution. Please include all relevant details and any supporting documentation to ensure a comprehensive review.

Our support team at FBS will then carefully examine your case and work towards a resolution. We appreciate your cooperation in this process.

If you have any further questions or require additional assistance, feel free to contact us. We are here to help.

Best regards,

Rico, FBS CS

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